According to Apple’s documentation the only way to get the most recent crash logs from a user is to have them connect their iOS device to iTunes and perform a sync.

NOTE: Since not everyone syncs with iTunes we highly recommend you perform the sync carefully so as not to lose any data by carefully examining the sync options in iTunes.  Also you might want to do an iCloud backup of your device from the Settings app if you are currently using iCloud for backing up your iOS device.

Please let us know if you have any questions. Here are instructions on how to get the crash logs:

1. Plug-in your iOS device to your Mac/Windows machine, and sync with iTunes.

2. The crash logs can be found in the following locations, depending on the platform:

Mac OS X: ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

Windows:  C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

3. The crash report’s files have a .crash or .ips extension and the names begin with the application name and contain date/time information. In addition, <DEVICE_NAME> will appear at the end of the file names, before the extension.

You can easily open and see the crash log files with a text editor – you can verify they contain none of your data, just give us a code stack to understand the cause of the crash.

Crash logs for LifeTopix under this directory should follow the naming convention: LifeTopix_[DATE]_[DEVICE_NAME].crash (or .ips)

We’d need the latest crash log files whose names reflect the day of the crash. Please email to support@lightarrow.com

Thanks,

Team LightArrow

Austin, Texas