This help page goes over how to troubleshoot if sync is setup correctly between our app on Mac and iOS.

1.  Sometimes our users think sync is setup because the calendar items show up for both the iOS and Mac app.  However, unless you see tasks, appointments, contacts, notes, etc. show up on both devices, sync is not setup correctly.

Here is a screenshot of the LightArrow Organizer for iOS and shows a reminder (“Take out the trash”), task (“Mow the lawn”), and appointment (“Dentist appointment”) that was created using the app.


Next, for the LightArrow Organizer for Mac should not be like the following screenshot.  This screenshot only shows calendar items on the LightArrow Organizer for Mac.  This means sync is not setup correctly.

Screen Shot 2016-04-14 at 10.22.00 AM

This is a screenshot of the LightArrow Organizer for Mac, and shows the task, appointment, and reminder items.  This means sync is setup correctly.

Screen Shot 2016-04-14 at 10.24.57 AM

Also, go to the Recent (Recently Updated) view on each device to make sure the same data shows up – that is the best way to determine that sync is set up properly.

2. When setting up sync for LightArrow Organizer for Mac in the Backup, Restore & Sync view make sure the Home folder contains the path to the Dropbox home folder and should look like this:  (/users/<user name>/Dropbox, <email address>)

This is not correct, this is not set to the dropbox home folder:

Screen Shot 2016-04-14 at 10.46.20 AM

This is correct, and is set to the dropbox home folder – there should be nothing after Dropbox, except the email address:

Screen Shot 2016-04-14 at 10.37.27 AM

Unless you have chosen on purpose to use one of your own existing Dropbox subfolders (such as Apps, or MyBackups, for example), in most cases, you should set the Backup/Sync Online Folder is set to the same directory:  /Users/<user name>/Dropbox

Screen Shot 2016-04-14 at 10.50.34 AM

3.  Make sure, when you enable sync from the second or third device, that the popup says Dropbox already contains data from <your_first_device>. If on the 2nd/3rd device it says “This is being reported the first device…” – do not proceed. Check your paths again. Only the very first device you enable should report itself as the first device.

The following popup means it’s not setup correctly:

Screen Shot 2016-04-14 at 11.04.35 AM

This popup means it was setup correctly, and it’s ok to proceed:

Screen Shot 2016-04-14 at 11.06.11 AM