LifeTopix Data Security and Privacy
Access to App
Access to LifeTopix can be restricted with a Passcode Lock. This is accessible and configurable from LifeTopix Settings. A configurable time out locks the app, and a lock button allows the app to be locked on demand.
App Data
LifeTopix does not employ data encryption. Some sensitive data within LifeTopix can be hidden with a PIN which you can set via LifeTopix Settings. Such information is not encrypted — it is encoded in the database used by LifeTopix. Examples of sensitive data are passwords, bank account numbers, and bank pin codes.
We highly encourage users to enable the Passcode Lock setting of their device and take other steps to protect their device and the information on it.
Online Data
Unlike some other apps, LifeTopix is purely on the device. We do not have an online component. So the app does not send any LifeTopix data to any LifeTopix server component. Users can optionally utilize their own online services such as Dropbox, Evernote, Google Docs, Toodledo, etc. if they wish to have access to items on those services from LifeTopix — for example, access to a travel file they have stored in Dropbox from inside a trip they have created in LifeTopix. We use the standard APIs provided by those services.
Device Data
LifeTopix’s features require access to device contacts, calendars, and map & location data just like other apps do, for which we use Apple provided standard APIs. Again, as we do not have any online component, the app uses that data as the users needs to, purely on the device. For example, our unified My Calendar view includes both LifeTopix data items (tasks, trips, events, projects, etc.) as well as device calendar entries to give the user a more complete picture.
Information from LightArrow Website
The app’s online help documents reside on LightArrow’s web server, and are accessible via the app. The app also pulls down information alerts from the lightarrow.com (for example, an alert about what is in the next version of the app in order to educate the user).
Ericka Streeter
I in error purchased this app please accept this as a request to return app and refund purchase amount to my account.
Thank you
LifeTopix Support
Hi Ericka,
Thank you for contacting us.
Apple handles all app purchase through their App Store on behalf of developers such as LightArrow. As they do this, they do not give us any visibility into any of the sales process. Because of this model, we really are not in a position to be able to issue a refund to any purchaser.
It may be possible that Apple’s App Store might be able to issue an individual refund, although we have never investigated this. It may be worthwhile for you to pursue this possibility through the App Store’s customer support channel.
In the interim, we would like to offer our support to you toward the goal of helping you get value out of LifeTopix. If you haven’t already seen it, many users have found our overview and other videos on YouTube to be very helpful. http://lightarrow.com/lifetopix/videos
We also have other resources under our support page. http://lightarrow.com/support
Finally, Apple does provide us with a limited number of promotion codes for each version of our product. We would be happy to offer you a promotion code that would allow you to gift a copy of our product to one of your family members or friends. Please let us know if this would be of any interest to you.
Best regards,
Team LightArrow
Dennis Roach
In the financial section you have a pin on important info but the info can be just back spaced out, there must be a way to protect the info from being deleted!!
LightArrow
Thanks for the comment, Dennis! Although you still have to tap Save to lose that information, we like your suggestion and we’ll look at a way to put it in a non-editable mode by default.
Best regards,
Team LightArrow
Lisa
I love this app but it would be even better if you had a weekly view in the calendar section! Any plans to o this in the future?
Lisa
LightArrow
Hi Lisa,
Thanks for you kind words and question. Good news — the Week view is coming in 5.1 (targeted for mid October). More info on the Roadmap page: http://lightarrow.com/lifetopix/roadmap
Best regards,
Team LightArrow
Paul Schwab
I like your app and I use to track things different appointments, events, travel information and such. I like the charts in the health logs to chart various numbers for things I need to keep track of (i.e. blood levels and such). The charts are one of the best I have seen in any app.The charts are what I would like to suggest for an update maybe in the finance section. In the finance section one can list accounts. I would like to see in that area where you list accounts a chart that goes along with the account so one could enter say monthly or quarterly numbers so they see the progress of the account over time. If possible, have each account could have its own chart and maybe one chart that could accumulate all accounts into one chart so one person could see their total net worth. I am not asking that these be linked to the actual account but can be charted just like the logs for health traking. This would be a feature I personally would like to see. Just a suggestion I wanted to throw out there. Thanks for you time reading this.
Paul Schwab
LightArrow
Hi Paul,
What a great suggestion! We do plan to use the charting in areas other than health and activity, and what you suggest is a really helpful example. We truly appreciate it, and will strive to support it soon.
Best regards,
Team LightArrow
Pam Butterley
Why can’t I make yours my default calendar?
LightArrow
Hi Pam,
We don’t have a calendar per say (we allow you to pick one from your device). However, since LifeTopix supports many date-oriented items such as trips, projects, tasks, appointments, reminders, events, occasion reminders, bills (due date), shopping lists (due date) etc. — all these show up in our My Calendar view. We allow you to utilize your device calendars for three reasons — 1. all the items in your device calendars (you decide which calendars in My Calendar filter) and Reminders app show up in LifeTopix in the mix with everything else, 2. you can convert them into LifeTopix items as needed (for example, a device calendar item can be converted into a LifeTopix trip or event, so that you can manage shopping for it, services, tasks and notes within it, etc.), and 3. You can pick a default calendar on the device so that a device calendar entry is made for date relevant items in LifeTopix.
We hope this helps.
Best regards,
Team LightArrow