Q. How do LifeTopix and our other apps safeguard your personal information?

Life­Topix Data Secu­rity and Privacy

This applied to all our apps for iOS.

Access to App

Access to Life­Topix and our other apps can be restricted with a Pass­code Lock. This is acces­si­ble and con­fig­urable from the app’s Set­tings view. A con­fig­urable time out locks the app, and a lock but­ton allows the app to be locked on demand.

App Data

Apps ver­sions using LightAr­row App Engine 8 (you can check this in the Set­tings > About view) uti­lize encryp­tion tech­nolo­gies for  sen­si­tive data within the app. The dis­played data can be revealed by using a user-configurable PIN (via the app’s Set­tings view). Exam­ples of sen­si­tive data are pass­words, bank account num­bers, bank pin codes,and  infor­ma­tion stored in Lockers.

We highly encour­age users to enable the Pass­code Lock set­ting of their device and take other steps to pro­tect their device and the infor­ma­tion on it.

Online Data

Unlike some other apps, Life­Topix is purely on the device. We do not have an online com­po­nent. So the app does not send any Life­Topix data to any Life­Topix server com­po­nent. Users can option­ally uti­lize their own online ser­vices such as Drop­box, Ever­note, Google Docs, Too­dledo, etc. if they wish to have access to items on those ser­vices from Life­Topix — for exam­ple, access to a travel file they have stored in Drop­box from inside a trip they have cre­ated in Life­Topix. We use the stan­dard APIs pro­vided by those services.

When Drop­box or other sup­ported ser­vices are used for backup and cloud sync, XML file rep­re­sen­ta­tions of the data in the app are stored on those ser­vices. Even though infor­ma­tion like pass­words and PIN are encoded (not encrypted), those files can be read if some­one had access to your data on those ser­vices. We rely on the secu­rity safe­guards pro­vided by those ser­vices, and the onus is on our users to deter­mine the level of secu­rity they get from those ser­vices from the ven­dors directly (Drop­box, Box­Google, iCloud, Microsoft Sky­Drive). Our backup and sync fea­tures are optional and the user may choose to use those features.

Device Data

LifeTopix’s fea­tures require access to device con­tacts, cal­en­dars, and map & loca­tion data just like other apps do, for which we use Apple pro­vided stan­dard APIs. Again, as we do not have any online com­po­nent, the app uses that data as the users needs to, purely on the device. For exam­ple, our uni­fied My Cal­en­dar view includes both Life­Topix data items (tasks, trips, events, projects, etc.) as well as device cal­en­dar entries to give the user a more com­plete picture.

Infor­ma­tion from LightAr­row Website

The app’s online help doc­u­ments reside on LightArrow’s web server, and are acces­si­ble via the app. The app also pulls down infor­ma­tion alerts from the lightarrow.com (for exam­ple, an alert about what is in the next ver­sion of the app in order to edu­cate the user).

16 Comments


  1. John
    Oct 09, 2013

    The program/app down­loaded all the “names” or con­tacts which included many (Hun­dreds) don’t want or use in this App. Is there a way to use only my per­sonal con­tact list.

    Just set­ting myself up on the App, but it seems to be capa­ble of bring­ing together what I was look­ing for.

    Thanks
    John Brannigan


    • Team LightArrow
      Oct 09, 2013

      Hi John,

      Thank you for reach­ing out to us with your question.

      The only time our app accesses your con­tacts is to list them out when you are want­ing to asso­ciate a per­son in our app to a device con­tact.
      When this list is dis­played it will include all the con­tacts in your device con­tacts list. This is sim­ply to allow you to choose a con­tact we do not import them all. In the future we will allow users to pick from groups the user has setup in their device con­tacts to avoid hav­ing to list all the con­tacts at once.

      Best Regards,
      Team LightArrow


  2. Charles Wickline
    Sep 10, 2013

    Hello! Love the app so far! Just down­loaded and am enjoy­ing get­ting to know all the pos­si­bil­i­ties! I was won­der­ing if there were any plans in the future to include email inboxes (mul­ti­ple accounts) into the app sort of a one stop shop for email via smart phone? Any thots?


    • Team LightArrow
      Sep 11, 2013

      Hi Charles,

      Thank you for reach­ing out to us with your question.

      We are cur­rently work­ing on some very excit­ing fea­tures includ­ing a very pow­er­ful way to inter­act with your emails. We don’t plan to sup­port full email client fea­tures, but will sup­port reply­ing, for­ward­ing, and delet­ing from gmail accounts. Our pri­mary focus will be to let you store and con­vert info from emails.

      Best Regards,
      Team LightArrow


  3. Gp
    Aug 28, 2013

    Up until the lat­est update/version, I was able to save an appoint­ment and email it if I wanted. Why was that abil­ity taken away with the newest ver­sion? Should have been retained in any update for older ver­sion updated to the new ver­sion at no cost.


    • LightArrow
      Aug 28, 2013

      Hi Gp,
      Thanks for reach­ing out! We’ll work with you to resolve this issue.
      We’ve had two the fea­tures related to this, and we still do:
      1. When you add per­sons to an appoint­ment on the right panel, in that per­son list view, you can send them all an email — there is an Email icon in that per­sons view (acces­si­ble from the right panel of Appoint­ment detail), which lets you Email All (assum­ing their con­tacts have email addresses).
      2. In the appoint­ment detail, if you tap on the print icon at the bot­tom, you can choose to Save the PDF it cre­ates, which you can email from the My Doc­u­ments view.
      Do you not see these options?
      Best regards,
      Team LightArrow


  4. Ericka Streeter
    May 20, 2013

    I in error pur­chased this app please accept this as a request to return app and refund pur­chase amount to my account.
    Thank you


    • LifeTopix Support
      May 20, 2013

      Hi Ericka,

      Thank you for con­tact­ing us.

      Apple han­dles all app pur­chase through their App Store on behalf of devel­op­ers such as LightAr­row. As they do this, they do not give us any vis­i­bil­ity into any of the sales process. Because of this model, we really are not in a posi­tion to be able to issue a refund to any purchaser.

      It may be pos­si­ble that Apple’s App Store might be able to issue an indi­vid­ual refund, although we have never inves­ti­gated this. It may be worth­while for you to pur­sue this pos­si­bil­ity through the App Store’s cus­tomer sup­port channel.

      In the interim, we would like to offer our sup­port to you toward the goal of help­ing you get value out of Life­Topix. If you haven’t already seen it, many users have found our overview and other videos on YouTube to be very help­ful. http://lightarrow.com/lifetopix/videos

      We also have other resources under our sup­port page. http://lightarrow.com/support

      Finally, Apple does pro­vide us with a lim­ited num­ber of pro­mo­tion codes for each ver­sion of our prod­uct. We would be happy to offer you a pro­mo­tion code that would allow you to gift a copy of our prod­uct to one of your fam­ily mem­bers or friends. Please let us know if this would be of any inter­est to you.

      Best regards,
      Team LightArrow


  5. Dennis Roach
    Nov 25, 2012

    In the finan­cial sec­tion you have a pin on impor­tant info but the info can be just back spaced out, there must be a way to pro­tect the info from being deleted!!


    • LightArrow
      Nov 26, 2012

      Thanks for the com­ment, Den­nis! Although you still have to tap Save to lose that infor­ma­tion, we like your sug­ges­tion and we’ll look at a way to put it in a non-editable mode by default.
      Best regards,
      Team LightArrow


  6. Lisa
    Sep 30, 2012

    I love this app but it would be even bet­ter if you had a weekly view in the cal­en­dar sec­tion! Any plans to o this in the future?

    Lisa


    • LightArrow
      Sep 30, 2012

      Hi Lisa,
      Thanks for you kind words and ques­tion. Good news — the Week view is com­ing in 5.1 (tar­geted for mid Octo­ber). More info on the Roadmap page: http://lightarrow.com/lifetopix/roadmap
      Best regards,
      Team LightArrow


  7. Paul Schwab
    May 11, 2012

    I like your app and I use to track things dif­fer­ent appoint­ments, events, travel infor­ma­tion and such. I like the charts in the health logs to chart var­i­ous num­bers for things I need to keep track of (i.e. blood lev­els and such). The charts are one of the best I have seen in any app.The charts are what I would like to sug­gest for an update maybe in the finance sec­tion. In the finance sec­tion one can list accounts. I would like to see in that area where you list accounts a chart that goes along with the account so one could enter say monthly or quar­terly num­bers so they see the progress of the account over time. If pos­si­ble, have each account could have its own chart and maybe one chart that could accu­mu­late all accounts into one chart so one per­son could see their total net worth. I am not ask­ing that these be linked to the actual account but can be charted just like the logs for health trak­ing. This would be a fea­ture I per­son­ally would like to see. Just a sug­ges­tion I wanted to throw out there. Thanks for you time read­ing this.
    Paul Schwab


    • LightArrow
      May 11, 2012

      Hi Paul,
      What a great sug­ges­tion! We do plan to use the chart­ing in areas other than health and activ­ity, and what you sug­gest is a really help­ful exam­ple. We truly appre­ci­ate it, and will strive to sup­port it soon.
      Best regards,
      Team LightArrow


      • Pam Butterley
        Dec 09, 2012

        Why can’t I make yours my default calendar?


        • LightArrow
          Dec 10, 2012

          Hi Pam,
          We don’t have a cal­en­dar per say (we allow you to pick one from your device). How­ever, since Life­Topix sup­ports many date-oriented items such as trips, projects, tasks, appoint­ments, reminders, events, occa­sion reminders, bills (due date), shop­ping lists (due date) etc. — all these show up in our My Cal­en­dar view. We allow you to uti­lize your device cal­en­dars for three rea­sons — 1. all the items in your device cal­en­dars (you decide which cal­en­dars in My Cal­en­dar fil­ter) and Reminders app show up in Life­Topix in the mix with every­thing else, 2. you can con­vert them into Life­Topix items as needed (for exam­ple, a device cal­en­dar item can be con­verted into a Life­Topix trip or event, so that you can man­age shop­ping for it, ser­vices, tasks and notes within it, etc.), and 3. You can pick a default cal­en­dar on the device so that a device cal­en­dar entry is made for date rel­e­vant items in Life­Topix.
          We hope this helps.
          Best regards,
          Team LightArrow

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