Q. How can I give LifeTopix access to Contacts, Calendars and Reminders after initially not allowing it?

You can go to the device Set­tings app, go to Pri­vacy, and in the Con­tacts and Cal­en­dars sec­tions, set Life­Topix to On in each one. That allows Life­Topix to include your device cal­en­dars and con­tacts infor­ma­tion for var­i­ous items and views. Start­ing with 5.1, Life­Topix also allows for uti­liz­ing and inte­grat­ing with the device Reminders app.

18 Comments


  1. Kari
    Sep 20, 2013

    Hi. I have gone through the ques­tions and answers. Looked at every­thing I could, checked every­thing and it loos like I have all the set­tings cor­rect. How­ever, none of my con­tacts or cal­en­dars (which are given access through iPad Set­tings) are show­ing up. No pho­tos videos cal­en­dars.… Nada. I’ve given access on the iPad, set the cal­en­dars up through Cal­en­dars on iPad, checked off on My.Agenda the cal­en­dars, given access…

    I must be miss­ing something.


    • LightArrow
      Sep 20, 2013

      Hi Kari,

      Thanks for reach­ing out!

      Life­Topix and our other rel­e­vant apps inte­grate with both your device Con­tacts app and Cal­en­dar app seam­lessly, as follows.

      Con­tacts are uti­lized as needed. For exam­ple, if you cre­ate a per­son in Life­Topix, and wish to asso­ciate their con­tacts info, the app allows you to pick the con­tact you want. Sim­i­larly, you can select a Task Owner as a per­son from your con­tacts, and a per­son object is auto­mat­i­cally cre­ated in the app. We do not dupli­cate the con­tact info into the app as it’s already in your Con­tacts app. We are mak­ing enhance­ments to the Peo­ple + Ser­vices topic to add a lot more cus­tom info for people.

      All your device cal­en­dar items are auto­mat­i­cally included to be shown in the My Cal­en­dar and Agenda views, as well as in the Events topic views. You can use the fil­ter in those views to exclude cer­tain device cal­en­dars if you wish. Also, in Life­Topix, under Set­tings -> My Set­tings, you can select which device cal­en­dar you wish Life­Topix to write to (cre­ate shadow items for things like tasks, trips, etc,) — you can con­fig­ure reminder behav­ior by type in the My Set­tings view. Addi­tion­ally, you can directly add device reminder items from Life­Topix using the Quick Add option from the Quick Menu on the bot­tom left of dash­board views as well as other views, such as My Cal­en­dar, Agenda, etc.

      Pho­tos, videos are sim­i­lar — then only show up in the picker when you try to asso­ciate a photo from the device into a trip, or a project, etc.

      We’ll gladly do a phone call with you to walk through some high level fea­tures, as well as cover any other issues. If you wish to do that, please email us at sup­port @ lightar­row . com (with­out the spaces).

      Best regards,
      Team LightArrow


  2. Dilek
    Sep 07, 2013

    I have turned on access to life topix under my device set­tings for con­tacts but I still can­not access my con­tacts in life topix. What should I do?


    • LightArrow
      Sep 07, 2013

      Hi Dilek,
      Thanks for reach­ing out. We’ll work with you to fig­ure this out.
      Just to be sure, have you enabled access to Life­Topix for Con­tacts under the Pri­vacy -> Con­tacts sec­tion of device Set­tings? And if you don’t mind, after that is enabled, please restart Life­Topix after first shut­ting it. The way to do that is close Life­Topix, then double-press the device home but­ton to see all the run­ning apps in the bot­tom row, then tap and hold on Life­Topix icon and tap on the (x) to fully shut it down. Another way would be to reboot the device, and then restart­ing Life­Topix.
      Best regards,
      Team LightArrow


  3. Georgia
    Aug 25, 2013

    I have added a new cal­en­dar on google but it does not appear on my list of cal­en­dar selec­tions. It shows cal­en­dars I have deleted and want to use the new one I cre­ated. Please advise.


    • Team LightArrow
      Aug 26, 2013

      Hi Geor­gia,

      Thank you for reach­ing out to us with your question.

      Life­Topix uses the cal­en­dars you have included in your device Cal­en­dar app. Have you included your new Google cal­en­dar in your device Cal­en­dar app?

      Best Regards,
      Team LightArrow


  4. Joe
    Jul 06, 2013

    I am a new My.Agenda purchaser/user and after some ini­tial new user issues am begin­ning to think about thinks to do with the tool. I have all of my con­tacts in an app called Con­tact­sXL. What do I need to do to get them transferred/downloaded into My.Agenda.


    • Team LightArrow
      Jul 06, 2013

      Hi Joe,

      Thank you for reach­ing out to us with your question.

      My.Agenda accesses the iOS device’s Con­tacts app to obtain con­tact infor­ma­tion (assum­ing access of the device’s con­tacts has been granted to My.Agenda). So if you are able to export the con­tacts from Con­tact­sXL to your device’s con­tacts list then My.Agenda will be able to access them.

      Best Regards,
      Team LightArrow


  5. Randal Dreher
    Jul 05, 2013

    I cur­rently have my Iphone cal­en­dar, con­tacts, etc., synced to my work via Out­look. Can I have my work cal­en­dar as a sep­a­rate cal­en­dar in Life­Topix? I would like to main­tain a sep­a­rate per­sonal cal­en­dar with­out mesh­ing all of this together. I don’t nec­es­sar­ily want per­sonal items appear­ing in my work calendar.

    Thanks


    • Team LightArrow
      Jul 05, 2013

      Hi Ran­dal,

      Thank you for reach­ing out to us with your question.

      Cur­rently Life­Topix date views use fil­ters that allow the user to select which cal­en­dars to include. An approach to keep­ing your per­sonal and work cal­en­dars sep­a­rate would be to go into the fil­ter set­tings and select only your per­sonal cal­en­dar for inclu­sion and des­e­lect your work cal­en­dar when you only want to see you per­sonal items. When you want to see only you work items you can sim­ply select your work cal­en­dar for inclu­sion and des­e­lect your per­sonal calendar.

      One thing to keep in mind is that Life­Topix uses the default cal­en­dar spec­i­fied in “My Set­tings” –> “Default Device Cal­en­dar”. So if you wish to have Life­Topix cre­ate items in your per­sonal cal­en­dar then the default cal­en­dar set­ting must be set to your per­sonal cal­en­dar and if you want items cre­ated in your work cal­en­dar then you must set the it to your work cal­en­dar every time you you want to switch between per­sonal and work contexts.

      If you have any other ques­tions please don’t hes­i­tate to reach out to us.

      Best Regards,
      Team LightArrow


  6. Ian
    Apr 09, 2013

    I have set up a drop­box sync with my ipad and iphone every­thing works except that mak­ing changes on the iphone doesnt update the drop­box sync account and is not reflected on the ipad; it works from ipad to iphone almost simul­ta­ne­ously I have tried a sync reset but no luck — any advice would be welcome


    • LightArrow
      Apr 10, 2013

      Hi Ian,
      Thanks for reach­ing out! When you make a change on the phone (like add a task), you’ll see a green rotat­ing sync indi­ca­tor on the top left of the dash­board views. Please wait for that to be done before clos­ing Life­Topix on the iPhone — that gives a chance for the changes to be uploaded to Drop­box (then it’s avail­able on the other devices). That process does not work when the app is closed (in the back­ground).
      Please let us know if that works. If not, we’ll work with you to resolve the issue.
      Best,
      Team LightArrow


      • Ian
        Apr 10, 2013

        Thanks for the prompt reply — i was aware that the green rotat­ing indi­ca­tor was when the device was sync­ing and indeed it hap­pens, the app is run­ning and is in the fore­ground but still no sync­ing when i make changes or addi­tions on the iphone.

        This also led me to think if i make a change say to a task descrip­tion on the iphone and save it we will have 3 instances of that task over the 3 devices, i.e. one new one on the iphone an old one on the cloud and an old one on the pri­mary device the ipad — which sync gets priority?

        Regards

        Ian


        • LightArrow
          Apr 10, 2013

          Hi Ian,

          Thanks for get­ting back to us with the info. We can fol­low up with you over a phone call to get this resolved. Please email us at sup­port (@) lightar­row (dot) com and sug­gest some times that work for you on Thurs­day and Fri­day. It’ll take about 15–20 min­utes, and you should have both devices (and inter­net con­nec­tiv­ity from both) avail­able to you at the time of the call.

          Regard­ing your other ques­tion — the change that gets pri­or­ity is the most recent one (we tag changes with UTC time code down to the mil­lisec­ond). So the phone change will apply to the task ont he iPad (change file trans­fered via Drop­box within devices) — once we get it work­ing prop­erly for you, of course. For now, please try to make most of your changes on the iPad if possible.

          Best,
          Team LightArrow


  7. David
    Feb 17, 2013

    I do not see Pri­vacy in the Set­tings app. I feel cer­tain that it is there and that I’ve seen it before, but I’m not see­ing it now. This is on an iPad1 v5.1.1.


    • LifeTopix Support
      Feb 18, 2013

      Hi David,

      Thanks for reach­ing out to us. In iOS 6.0 you can go to the iOS set­tings –> Pri­vacy. From here tap­ping any of the items such as Loca­tion Ser­vices, Con­tacts, Cal­en­dars, Reminders, etc. allows you to grant access to LifeTopix.

      Best regards,
      Team LightArrow


  8. Julie
    Dec 14, 2012

    Hi there,
    I am try­ing set up access for Life­topix to access my con­tacts. I see the answer above but I am still hav­ing issues. I believe to access set­tings the gear type icon must be pressed. Once done I do not see any sec­tion titled pri­vacy nor con­tacts and set­tings. I tried pref­er­ences but that is not where I need to be. Please advise.
    Thanks
    Julie


    • LightArrow
      Dec 14, 2012

      Hi Julie,
      Our apolo­gies for not being clear — you need to use the device’s Set­tings app to re-enable access to Con­tacts, not the Set­tings view of Life­Topix. If you open the Set­tings app on your device, then go to Pri­vacy, you can go into Con­tacts, and turn it ON for Life­Topix. You can do the same for Cal­en­dars, Reminders, Loca­tion Ser­vices, etc. as you wish. This is the stan­dard way for enabling or dis­abling access for apps on Apple devices.
      Best regards,
      Team LightArrow

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