Q. How can I give LifeTopix access to Contacts, Calendars and Reminders after initially not allowing it?

8 Comments

1. 
   Ian
   

   Apr 09, 2013

   I have set up a drop­box sync with my ipad and iphone every­thing works except that mak­ing changes on the iphone doesnt update the drop­box sync account and is not reflected on the ipad; it works from ipad to iphone almost simul­ta­ne­ously I have tried a sync reset but no luck — any advice would be welcome

   (reply)
   • 
     LightArrow
     

     Apr 10, 2013

     Hi Ian,
     Thanks for reach­ing out! When you make a change on the phone (like add a task), you’ll see a green rotat­ing sync indi­ca­tor on the top left of the dash­board views. Please wait for that to be done before clos­ing Life­Topix on the iPhone — that gives a chance for the changes to be uploaded to Drop­box (then it’s avail­able on the other devices). That process does not work when the app is closed (in the back­ground).
     Please let us know if that works. If not, we’ll work with you to resolve the issue.
     Best,
     Team LightArrow

     (reply)
     • 
       Ian
       

       Apr 10, 2013

       Thanks for the prompt reply — i was aware that the green rotat­ing indi­ca­tor was when the device was sync­ing and indeed it hap­pens, the app is run­ning and is in the fore­ground but still no sync­ing when i make changes or addi­tions on the iphone.

       This also led me to think if i make a change say to a task descrip­tion on the iphone and save it we will have 3 instances of that task over the 3 devices, i.e. one new one on the iphone an old one on the cloud and an old one on the pri­mary device the ipad — which sync gets priority?

       Regards

       Ian

       (reply)
       • 
         LightArrow
         

         Apr 10, 2013

         Hi Ian,

         Thanks for get­ting back to us with the info. We can fol­low up with you over a phone call to get this resolved. Please email us at sup­port (@) lightar­row (dot) com and sug­gest some times that work for you on Thurs­day and Fri­day. It’ll take about 15–20 min­utes, and you should have both devices (and inter­net con­nec­tiv­ity from both) avail­able to you at the time of the call.

         Regard­ing your other ques­tion — the change that gets pri­or­ity is the most recent one (we tag changes with UTC time code down to the mil­lisec­ond). So the phone change will apply to the task ont he iPad (change file trans­fered via Drop­box within devices) — once we get it work­ing prop­erly for you, of course. For now, please try to make most of your changes on the iPad if possible.

         Best,
         Team LightArrow

         (reply)
2. 
   David
   

   Feb 17, 2013

   I do not see Pri­vacy in the Set­tings app. I feel cer­tain that it is there and that I’ve seen it before, but I’m not see­ing it now. This is on an iPad1 v5.1.1.

   (reply)
   • 
     LifeTopix Support
     

     Feb 18, 2013

     Hi David,

     Thanks for reach­ing out to us. In iOS 6.0 you can go to the iOS set­tings –> Pri­vacy. From here tap­ping any of the items such as Loca­tion Ser­vices, Con­tacts, Cal­en­dars, Reminders, etc. allows you to grant access to LifeTopix.

     Best regards,
     Team LightArrow

     (reply)
3. 
   Julie
   

   Dec 14, 2012

   Hi there,
   I am try­ing set up access for Life­topix to access my con­tacts. I see the answer above but I am still hav­ing issues. I believe to access set­tings the gear type icon must be pressed. Once done I do not see any sec­tion titled pri­vacy nor con­tacts and set­tings. I tried pref­er­ences but that is not where I need to be. Please advise.
   Thanks
   Julie

   (reply)
   • 
     LightArrow
     

     Dec 14, 2012

     Hi Julie,
     Our apolo­gies for not being clear — you need to use the device’s Set­tings app to re-enable access to Con­tacts, not the Set­tings view of Life­Topix. If you open the Set­tings app on your device, then go to Pri­vacy, you can go into Con­tacts, and turn it ON for Life­Topix. You can do the same for Cal­en­dars, Reminders, Loca­tion Ser­vices, etc. as you wish. This is the stan­dard way for enabling or dis­abling access for apps on Apple devices.
     Best regards,
     Team LightArrow

     (reply)