Q. How can I sync LifeTopix data across my iPhone and iPad?

Life­Topix sup­ports sync across devices using Drop­box, Box, Google Drive, Sky Drive, and iCloud. We rec­om­mend Dropbox.

Sync Setup: http://lightarrow.com/support/productivity-portal/help/sync

Team LightAr­row

16 Comments


  1. Juan Pedro Castañeda
    Feb 12, 2014

    Hi,
    I am wor­ried, I bought this app of sync bu US$ 0.99 and I can’t sync my Ipad anda Iphone… I bought in my ipad, but in my iphone I need to buy again? Is not sup­posed that is the same? Please help me


    • Team LightArrow
      Feb 12, 2014

      Hi Juan,

      Thank you for reach­ing out to us with your question.

      Our app is a uni­ver­sal app which means you only have to pur­chase it once and then you can install on all your iOS devices (iPhone & iPad) as long as you using the same iTunes account on each iOS device.

      Best Regards,
      Team LightAr­row
      Austin Texas


      • Juan Pedro Castañeda
        Feb 12, 2014

        I under­stand, but inside your app i can buy “in-apps” the prob­lem is that cant see what I do in my Ipad in my iphone


        • LightArrow
          Feb 13, 2014

          Hi Juan,
          On the sec­ond device, you can go to our app’s Set­tings view, then to In-App-Purchases, and tap on Restore All Pur­chases at the top. If you have already bought the Every­thing Pack or the Sync and Share Pack on one of your devices, it’ll be restored here too. One of those in-apps in needed for being able to sync between devices.
          Once you have that, we rec­om­mend the Drop­box option. If you wish, we can walk you through it via a phone call. Please email us at support@lightarrow.com if you wish to do that.
          Best regards,
          Team LightAr­row
          Austin, Texas


  2. Christel
    Feb 09, 2014

    I can’t get the devices to sync iCloud had a think­ing say­ing dis­abled and rest not work­ing just paid good money and already frus­trated need a dummy guide toget sync­ing work­ing. I have two dis­abled kids and want every­thing in ine place


    • Team LightArrow
      Feb 09, 2014

      Hi Chris­tel,

      We sin­cerely apol­o­gize for this and will work with you to resolve the issue.

      We would like to offer you a phone to walk you through the process for set­ting up Cloud Sync. We rec­om­mend using Drop­box when set­ting up Cloud Sync as it has been shown to be the fastest in our tests. Please email us at “support@lightarrow.com” with a time that works best for you and a phone num­ber that we can reach you at. We are avail­able any­time after 10:00 am CST.

      We under­stand your frus­tra­tion and will work with you to resolve this issue.

      Best Regards,
      Team LightAr­row
      Austin Texas


  3. Darrell
    Jan 23, 2014

    Hello Team lightAr­row! Your app has so many won­der­ful fea­tures. Thank you for your hard work and ded­i­ca­tion to your cus­tomers. As you con­tinue to improve the Life­Topix app, are you plan­ning to add a Blue­tooth sync func­tion? I have an iPhone and iPad but don’t want another web acc­count eg Drop Box so a Blue­tooth option would be great.


    • LightArrow
      Jan 23, 2014

      Hi Dar­rell,
      Thanks for reach­ing out with the kind words!
      We do plan to sup­port blue­tooth based sync (same user’s mul­ti­ple devices), as well as collaboration/sharing (dif­fer­ent users in prox­im­ity — cur­rently, we use email for collaboration/sharing).
      So, yes! Hope­fully around March/April.
      Best regards,
      Team LightAr­row
      Austin, Texas


  4. Cristina
    Oct 25, 2013

    So far, I find this a great app, but unfor­tu­nately, the iPad doesn’t syn­cronize fully with the iPhone.
    Both of the devices are con­nected to the iCloud and work­ing fine with all the other apps.
    Please help, as I am run­ning out inspi­ra­tion and don’t know what else am I supose to do :(
    Many thanks.


    • LightArrow
      Oct 25, 2013

      Cristina,

      So sorry to hear that! We’ll work with you to resolve this. We do rec­om­mend Drop­box as it is a lot faster with our app for Cloud Sync. The best thing might be to set up a call to walk through the steps. Please email us at sup­port @ lightar­row . com (with­out the spaces) sug­gest­ing some times that work for you and a num­ber to call. We can do it late after­noon today, Sat­ur­day, or Mon­day.
      We are on US Cen­tral Time (Austin, Texas).

      Team LightAr­row


  5. Leighton Hyrons
    Oct 01, 2013

    Cal­en­dar entries I have changed to appoint­ments on my iPhone have not appeared on my iPad?


    • Team LightArrow
      Oct 01, 2013

      Hi Leighton,

      Thank you for reach­ing out to us with your question.

      Would you mind ver­i­fy­ing that you have enabled iCloud sync of cal­en­dars on your iPhone and iPad. Life­Topix relies on iCloud sync to sync your device cal­en­dar items.

      Best Regards,
      Team LightArrow


  6. Angela
    Aug 31, 2013

    I am hav­ing issues with my iPhone and Ipad not sync­ing prop­erly. Inbox items I have deleted or moved on my ipad have not updated on my iPhone and both have synced and been backed up via iCloud/Dropbox on sev­eral occa­sions. Please help. Was hop­ing to get help under this head­ing but the com­ments here don’t bear any rela­tion to the topic.


    • LightArrow
      Aug 31, 2013

      Hi Angela,
      Thanks for reach­ing out! We’re sorry to hear that and we’ll work with you to get this resolved. Some­one will reach out to you via email in the next 5 min­utes.
      Team LightArrow


  7. Barbara
    Nov 05, 2012

    Is it pos­si­ble to change units of mea­sure­ment to met­ric? I’m sure most of your users are in the USA but for this elf us in the rest of the world impe­r­ial mea­sures like pounds, inches and miles don’t work.


    • LightArrow
      Nov 05, 2012

      Hi Bar­bara,

      Thanks for reach­ing out with the ques­tion!
      The answer is, yes. You can go to Set­tings in Life­Topix (gear icon acces­si­ble from the bot­tom left arrow in top dash­board view), then to Man­age Cat­e­gories, Log Entry Units. You can either edit exist­ing ones, or add new ones (kms, meters, kg). In order to edit an exist­ing one (let’s say miles), if you tap on the blue cir­cle (>) icon, you can change the title from “miles” to “kms” and tap Save.
      Once you have added the units you want (or edited exist­ing ones as appro­pri­ate), you can go to the spe­cific log items under Health + Activ­ity and edit the same way (blue (>) icon) and assign its Unit to the one you want, and tap Save.

      Two things to watch out for:
      1. Tap­ping on the blue (>) icon is tricky as it’s small, tap­ping on the main cell has a dif­fer­ent action.
      2. Life­Topix allows you to cre­ate any Log­ging Units, cat­e­gories, Log Items, etc. so that you can have exactly what you want. We included the ones out of the box more as a con­ve­nience, but you don’t have to use them. You can delete unused ones by swip­ing on them or via the detail view acces­si­ble by the blue (>) icon, and the detail view has a trash icon.

      We hope this helps.

      Best regards,
      Team LightArrow

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