Q. What are the known issues with LifeTopix and My.Agenda?

Release 6.0.4 of Life­Topix (avail­able May 16) has no reported issues.

Release 1.0.2 of My.Agenda (avail­able May 14) has no reported issues.

Our Roadmap page gives insight into things com­ing in the near future.

Do reg­u­lar Email and Online back­ups from Set­tings to pro­tect your data.

18 Comments


  1. Getachew Wedenhe
    May 10, 2013

    I pur­chased Notes+ File Top­ics, Tasks + Projects and Sync + Share. Installed them on my iPad but I don’t see them on my iPhone 4S. Can you tell me why that so . I’m under impres­sion all your pur­chases will be for all your devices.
    Thank you.


    • LightArrow
      May 10, 2013

      Hi Getachew,
      If you are logged in as the same iTunes user on the iPhone, you can go to My.Agenda Set­tings view, go to In App Pur­chases, and tap on Restore All Pur­chases at the top. That should restore all the ones you already bought from the iPad. Please let us know if you need any assis­tance.
      Team LightArrow


  2. Hank Becker
    Apr 02, 2013

    I have repeat­ing reminders in the apple Reminders app. But when import­ing into Life­topix the date shown is the first of the repeat­ing dates (I.e., months ago) rather than the next date that the reminder is to come up. That doesn’t help me! Any chance you already know about this prob­lem and
    Have it in your radar already? Thanks!

    Hank


    • LifeTopix Support
      Apr 03, 2013

      Hi Hank,

      Thank you for reach­ing out to us with your question.

      We are look­ing into the issue and have a few of ques­tions for you. What is the date of the reminder in the Reminders App that cor­re­sponds to the one in Life­Topix (that you are refer­ring to)? Does it have a more recent date? What is the sta­tus of that reminder in the Reminders App? Is it completed?

      Best regards,
      Team LightArrow


      • Hank Becker
        Apr 03, 2013

        I have 3 reminders in the Apple Reminders app that are repeat­ing. One of them, for exam­ple, is “Pick up Olivia and Lyra (Fri)” with a date of “1/18/13 12:15 pm, Weekly” [end repeat=never] and it is in the Reminders folder, not the com­pleted folder. In Life­Topix it shows up in the Over­due Items alert folder with a date of 1/18/13, and does NOT show up in the Next 7 days list.


        • LifeTopix Support
          Apr 03, 2013

          Hi Hank,

          Our under­stand­ing of the way repeat reminders in the Reminders App works is that a the next instance of the reminder will not be cre­ated until the pre­vi­ous one is marked com­pleted. Do you mind mark­ing the older ones in the Reminders App com­pleted and see if more recent ones shows up in LifeTopix?

          Best regards,
          Team LightArrow


          • Hank Becker
            Apr 03, 2013

            I did get this to work. It wasn’t suf­fi­cient to sim­ply mark the past event as com­pleted (i.e., by check­ing the box next to it). If I just did that, noth­ing changed. But when I backed out of the Reminders folder using the list icon in the upper left of that appli­ca­tion, and then again selected the Reminders folder, then the date of the event was updated from last Jan­u­ary to the next occur­ring date in the future (i.e., this com­ing Fri­day) and then the event did appear in Life­Topix. So you are cor­rect about the Reminders app. That app always worked for me because even though the date shown was never updated, it always gave me an audi­ble noti­fi­ca­tion at the next occur­rence of the event with­out ever hav­ing to open the Reminders app itself. So now, to make its events show in Life­Topix, I will have to remem­ber to open Reminders and check “com­pleted” instances. I see this as a bug in Reminders [it cer­tainly doesn’t make it seam­less to use!], and I sup­pose I should report it to Apple. Thanks for help­ing me get this to work in LifeTopix.


  3. Edith Hill
    Feb 01, 2013

    I am the mother of seven high school and college-aged chil­dren. I am the wife of a won­der­fully cre­ative man who teaches chil­dren all over our city, and says yes to absolutely every­thing. I am an Adjunct col­lege instruc­tor for both tra­di­tional and dis­tance learn­ing class­rooms. I design Dis­tance Learn­ing cur­ricu­lum. I am a youth choir direc­tor. I am a pub­lished author and musi­cian. I am a per­former, writer and a direc­tor. I vol­un­teer for sev­eral orga­ni­za­tions and churches because I say yes to every­thing too. I don’t get paid any­where near the national aver­age for any of these activ­i­ties, and orga­niz­ing them seam­lessly into some­thing under­stand­able is almost impos­si­ble. Most “orga­niz­ers” in app form make me want to run scream­ing from the room, even though I am in love with my iPad. These apps are more con­fus­ing than the jum­bled lists in my head.

    Here is my heart-felt request.

    Please do not get me addicted to this won­der­ful app, and then, once all the bugs are knocked out and you have made it not only good, but exquis­ite, tack a crazy monthly or yearly fee onto con­tin­ued access that only a thriv­ing busi­ness can seri­ously con­sider. I have been look­ing and look­ing for an app like this. If that is your plan, please hire me now. Seriously.


    • LightArrow
      Feb 01, 2013

      Hi Edith,
      Thank you so much for reach­ing out to us so won­der­fully! Fear not, we have no plans of charg­ing any ongo­ing fees for using Life­Topix. We’ll con­tinue to work hard and keep improv­ing it — we’re con­stantly inspired by great users like you.
      Best regards,
      Team LightArrow


  4. Betty
    Jan 29, 2013

    I have been a LT user for over a year. I really like the con­cept of all-in-one access to my projects and plans. The Drop Box sync works as long as you remem­ber to do it EACH time you load info into the app on each of your devices (oth­er­wise your cur­rent data would be replaced by what­ever last synced to Drop­box). The iCloud sync has been an issue since the begin­ning and its a BIG DEAL for some of us with mul­ti­ple devices. I appre­ci­ate your offer to assist me over the phone but I’m just frus­trated with it and ask that you move reli­able sync­ing to the top of your roadmap. Auto sync­ing with Drop­box may be an answer or your cloud sync ser­vice. It takes way too much time and effort to setup a pro­duc­tiv­ity sys­tem in LT to have to worry about syncing.


    • LightArrow
      Jan 29, 2013

      Hi Betty,
      Thank you for reach­ing out. We could not agree more, and reli­able sync is on the top of our agenda. We were mak­ing great strides in improv­ing iCloud Sync, but things got a lot worse for us after iOS 6.1 came out. We are work­ing with Apple to resolve sev­eral issues that affect reli­a­bil­ity, and cur­rently we can­not rec­om­mend our iCloud Sync to our users. Our Drop­box sync is man­ual, but is very reli­able. We are work­ing now on mak­ing Drop­box sync more seam­less and auto­mated, start­ing with improve­ments in our 6.0 update next month on that path. Also, We are not giv­ing up on iCloud either. Our app, due to its fairly com­plex data com­pared to sim­ple list apps, has to depend on the tech­nol­ogy we sup­port being robust and reli­able. We are not alone in this issue.
      We truly appre­ci­ate your patience — we work very, very hard every day, and will con­tinue to do so, mak­ing faster sync a top agenda.
      Best regards,
      Team LightArrow


  5. Ray
    Jan 09, 2013

    I love what Life­topix rep­re­sents and is try­ing to achieve how­ever I am find­ing that it is very slow on my iphone 4. There are sig­nif­i­cant lag time between touch­ing a but­ton and the exe­cu­tion of the com­mand. I have made sure no other apps are run­ning in the back­ground and done hard reboots of the sys­tem to no avail.

    This phe­nom. is most pro­nounced with life­topix and I’d like to know if there is a set­ting or other adjust­ment I can make to ale­vi­ate this.

    Thanks,

    Ray


    • LightArrow
      Jan 09, 2013

      Hi Ray, you are right — Life­Topix is not at all snappy on the iPhone 4. We have been mak­ing improve­ments over the updates, but have a much more to do. In the 5.2 update that is planned to be sub­mit­ted to Apple next week, we have made sig­nif­i­cant speed improve­ments in the My Cal­en­dar and other date rel­e­vant views. Do you mind shar­ing with us some par­tic­u­lar views (other than the cal­en­dar and date-relevant views) where you see the most lag with your data? We promise to do our best to make fur­ther speed improve­ments.
      Best regards,
      Team LightArrow


  6. Bryan
    Jan 06, 2013

    Hi. I’ve been using the multi-log for mul­ti­ple activ­i­ties. With one of my activ­i­ties (fam­ily time), I’ve made two entry so far for Jan­u­ary 3 and Jan­u­ary 5. How­ever, when plot out the activ­i­ties on a graph, it is show­ing my fam­ily time activ­ity for a date of Jan­u­ary 31, 2013. Not sure if it is a bug or some­thing I did wrong.

    Sin­cerely,
    Bryan


    • LifeTopix Support
      Jan 07, 2013

      Hi Bryan,

      Thank you for your question.

      By default the “Fam­ily Time” log item is set to dis­play as a monthly total. If you wish to see this log item as a daily total or weekly total (which ever makes more sense to you) sim­ply go to the detail view for “Fam­ily Time” and set it to show as “Daily Total”, for example.

      To get to the detail view for the “Fam­ily Time” log item tap on “Activ­ity Log” acces­si­ble from “Health + Activ­i­ties”. Then tap the more but­ton (green tri­an­gle) for the “Fam­ily Time” entry. You will be pre­sented with a few options one of which is “Details”. Tap on “Details” and you will be pre­sented with the details view for “Fam­ily Time”. Finally tap the “Show” field to set the desired value.

      Best regards,
      Team LightArrow


      • Bryan
        Jan 07, 2013

        Yes, that did the trick! I didn’t even know about that great fea­ture! Thanks for the reply.


  7. Kim
    Nov 08, 2012

    I want to thank you all for the lat­est update. I had tried every­thing prior to that but was unable to use LT after the iOS 6 update. It just kept load­ing until it timed out and the pro­gram closed. It’s won­der­ful to have every­thing back into one app!! Thanks again!!!

    Kim


    • LightArrow
      Nov 08, 2012

      Hi Kim,
      We are delighted to hear that, and sin­cerely apol­o­gize for the issue before.
      Best regards,
      Team LightArrow

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