Online Help

This is a super­set of all help mate­ri­als for Life­Topix and My.Agenda. Online Help that applies to Life­Topix also applies to My.Agenda; how­ever, some help may not be applic­a­ble depend­ing on the top­ics and pack­ages that you’ve pur­chased via the in-app purchases.

Note: Life­Topix requires access to Con­tacts and Cal­en­dars to work prop­erly. View Life­Topix Data Secu­rity and Pri­vacy.

96 Comments


  1. Patricia
    May 22, 2013

    Ever time I go to save or to add some­thing or kicks me out help


    • LightArrow
      May 22, 2013

      Hi Patri­cia,
      We reached out to you from sup­port. We’ll work with you directly to resolve this. If you did not get our ear­lier email, please email to us at sup­port @ lightar­row . com (with­out the spaces).
      Best regards,
      Team LightArrow


  2. Michelle
    May 20, 2013

    Is there a way to email a task that will then show up in my task list?


    • LifeTopix Support
      May 20, 2013

      Hi Michelle,

      Thank you for reach­ing out to us with your question.

      This fea­ture is already in devel­op­ment and test­ing and we plan to release it in the June-July time­frame. Ini­tially we will sup­port Gmail with the abil­ity to con­vert emails into tasks, projects, trips, notes, etc.

      We may release this fea­ture as an inex­pen­sive in-app pur­chase (Advanced Inbox) to LifeTopix.

      Best Regards,
      Team LightArrow


  3. Kellum
    May 19, 2013

    Hi LT team. I’m debat­ing on whether to use Life­Topix for track­ing my tasks and projects. Is there a way to for­ward email from my email app and cre­ate a task from it?


    • LifeTopix Support
      May 20, 2013

      Hi Kel­lum,

      Thank you for reach­ing out to us with your question.

      This fea­ture is already in devel­op­ment and test­ing and we plan to release it in the June-July time­frame. Ini­tially we will sup­port Gmail with the abil­ity to con­vert emails into tasks, projects, trips, notes, etc.

      We may release this fea­ture as an inex­pen­sive in-app pur­chase (Advanced Inbox) to LifeTopix.

      Best Regards,
      Team LightArrow


  4. Carolyn R
    May 19, 2013

    I LOVE this app and Life­Topix. I’m try­ing to set up my life on here but it keeps crash­ing or just not respond­ing. After wait­ing 1–2 min­utes, I exit from the pro­gram and try again. I will try the Mac pro­gram to see if I have bet­ter luck. I want to be able to use most of the func­tions and look for­ward to update fixes. I have the iPhone 4 so I know it’s slow but I am impa­tient in this day of do it now! Lol. Thank you and ill keep trying.


    • LifeTopix Support
      May 19, 2013

      Hi Car­olyn

      We apol­o­gize for the crashes you are expe­ri­enc­ing. We will look into this prob­lem but to help us bet­ter track down the prob­lem would you mind answer­ing a few ques­tions for us?

      Which ver­sion of Life­Topix are you using?
      Are you using Life­Topix cloud sync? If so which cloud ser­vice are you using? (i.e. Drop­box, Google Docs, …)
      What are you doing in the app when it crashes?

      We sin­cerely appre­ci­ate your patience.

      Best Regards,
      Team LightArrow


  5. Patrick
    May 16, 2013

    Hi life­topix help, I have a spe­cific ques­tion. I work as a sub con­trac­tor, and would like to keep a tab of the amount I am owed in a clear tab. You seem to have set this up with­out hav­ing any soft­ware for work commitments.


    • LightArrow
      May 16, 2013

      Hi Patrick,
      If we under­stand you cor­rectly, you want to keep track of expenses? Or do you mean the pay­ments fea­ture in Finances? We do plan to sup­port “Pay­ments To Me” in the near future to keep track of pay­ments from oth­ers to one­self. Today we sup­port pay­ments out to oth­ers — ser­vice providers and other peo­ple.
      Best regards,
      Team LightArrow


  6. mercastelo
    May 02, 2013

    Hi team, Great appli­ca­tion! Can I use my google cal­en­dar such as a prin­ci­pal cal­en­dar? Thanks


    • LightArrow
      May 02, 2013

      Thanks for the kind words and the ques­tion!
      Yes, you can — if you have the google cal­en­dar added to your device Cal­en­dar app, in our app you can go to the Set­tings view, and in My Set­tings, set the default cal­en­dar to that one.
      Best regards,
      Team LightArrow


      • Glenn
        May 07, 2013

        How do I print a report. For all my finan­cial data, trans­ac­tion records and so on. I don’t want to have too go into each one indi­vid­u­ally. Just wanna goto bank account and print all transaction.


        • LifeTopix Support
          May 08, 2013

          Hi Glenn,

          Thank you for reach­ing out to us with your question.

          We do plan to add print­ing sup­port in many more views (includ­ing reports in the finan­cial topic) in the next few updates.

          Best Regards,
          Team LightArrow


  7. John M Borders III
    Apr 23, 2013

    how do I direct an appoint­ment or event to dif­fer­ent cal­en­dars?
    I have sev­eral dif­fer­ent cal­en­dars on Icloud, but can­not access them directly when mak­ing appoint­ments etc on Life Topix


    • LifeTopix Support
      Apr 23, 2013

      Hi John,

      Thank you for reach­ing out to us with your question.

      We have had oth­ers request the same fea­ture recently. We plan to add sup­port for this in our 6.1 update.

      Best regards,
      Team LightArrow


  8. John
    Apr 21, 2013

    Amaz­ing appli­ca­tion, congratulations!

    a) I notice that there is a lit­tle delay or lag of the app in my iphone 4. Is this hap­pen­ing because of the old cpu and ram of my device?
    b) Are you plan­ning a greek trans­la­tion of the application?

    Thank you very much. Sorry for my bad English


    • LifeTopix Support
      Apr 21, 2013

      Hi John,

      Thank you for reach­ing out to us with your questions.

      We have made many per­for­mance improve­ments in our last few updates and will con­tinue to do so. Would you mind telling us where you are see­ing the most lag when using Life­Topix? This will help us focus on the right places and make the biggest impact.

      We plan to work on sup­port­ing var­i­ous lan­guages but will first start with the lan­guages Apples recommends.

      Best regards,
      Team LightArrow


  9. Kristine Belden
    Apr 21, 2013

    Hi — Is there a way to show notes in my iOS cal­en­dar? Thanks,


    • LifeTopix Support
      Apr 21, 2013

      Hi Kris­tine,

      Thank you for reach­ing out to us with your question.

      Cur­rently we cre­ate device events in the iOS Cal­en­dar app for tasks, projects, events, occa­sion reminders, shop­ping lists, trips/visits and bills. We plan to add Life­Topix notes to the iOS Cal­en­dar app as well in a future update.

      Best regards,
      Team LightArrow


  10. db
    Apr 17, 2013

    Hi,
    Great app!
    I have a Mac and an iphone 5. Down­loaded app on phone and Air access on Mac. I don’t have access to wire­less for the Mac. Eth­er­net only. I’ve been able to sync to reminders and ical through icloud but can­not sync iphone app to desk­top app with­out wire­less? Why can’t I do it thru the USB?
    Any input appre­ci­ated…
    Thanks.


    • LifeTopix Support
      Apr 18, 2013

      Hi,

      Thank you for reach­ing out to us with your question.

      As long as both your Mac and your iPhone are on the same net­work (regard­less of whether you are using wire­less or eth­er­net on your Mac) you will be able to use AirAc­cess to con­nect to your iPhone. Are both your iPhone and Mac con­nected to the same net­work or are you using the cel­lu­lar net­work on your iPhone?

      Our cur­rent plan is to sup­port Mac, Win­dows (tablets and PC) and Android devices, with full auto­matic sync across devices in the future.

      Best regards,
      Team LightArrow


      • DB
        Apr 18, 2013

        Hi,
        Thanks for the response. I’m using cel­lu­lar on the iphone. How do I con­nect the phone and mac to the same net­work with­out wire­less? (Mac is eth­er­net)
        Thanks!


        • LifeTopix Support
          Apr 19, 2013

          Hi,

          Cur­rently both the Mac and the iPhone must be on the same net­work for AirAc­cess to work with the Life­Topix. We do plan, in addi­tion to iOS devices, to sup­port Mac, Win­dows (tablets and PC) and Android devices, with full auto­matic sync across devices in the future. This sup­port will work over WiFi and will work over the cel­lu­lar net­work as well.

          We appre­ci­ate your patience.

          Best regards,
          Team LightArrow


  11. randy
    Apr 14, 2013

    I can’t get loca­tion ser­vices set up on my iPad…the whole loca­tion ser­vices page is grayed out (not so on my iPhone) and strangely, Life­Topix doesn’t show up on my iPhone Noti­fi­ca­tions list (nei­ther on the “in Noti­fi­ca­tion Cen­ter” list nor the “Not in Noti­fi­ca­tion Cen­ter” list). It’s not in the Loca­tions Ser­vices list on the iPhone, but it is in the Loca­tion Ser­vices list on my iPad, although it is not selec­table (none of them are). I’ve rebooted the iPad, no change. Run­ning the lat­est update on iOS on both my iPad mini and my iPhone 5. Any sug­ges­tions are welcome.


    • LifeTopix Support
      Apr 14, 2013

      Hi Randy,

      Thank you for reach­ing out to us with your question.

      When the Loca­tion Ser­vices page is grayed out it is usu­ally a result of the loca­tion ser­vices being set to not allow changes. To make sure that your loca­tion ser­vices is set to allow changes please go to Settings->General->Restrictions. Make sure your restric­tions are either OFF or if it is ON that the Loca­tion Ser­vices is set to Allow Changes.

      When Life­Topix requests per­mis­sion to use noti­fi­ca­tions the sys­tem will prompt the user for per­mis­sion. This action should result in Life­Topix being added to the list of notifications.

      Best regards,
      Team LightArrow


  12. Tim
    Apr 13, 2013

    Hi, can you tell me if the agenda fea­ture can be set to alert me every morn­ing with a list­ing of the thing I have due for work­ing on that day ?? Thanks


    • LightArrow
      Apr 14, 2013

      Hi Tim,
      Dated items (tasks with due dates, bills, events, etc) fire off indi­vid­ual local noti­fi­ca­tions. We are adding the abil­ity to option­ally throw an alert with all your items for the day in it.
      Team LightArrow


  13. Ivan casas
    Feb 23, 2013

    Hi Team,

    How can I assign a near me (geolo­cal­iza­tion) of my shop­ping list. That way when I am close to the store, it will let me know?

    Regards,

    Ivan


    • LifeTopix Support
      Feb 24, 2013

      Hi Ivan,

      Thank you for reach­ing out to us with your question.

      Life­Topix allows you to assign a seller to a shop­ping item (in your shop­ping list) and the seller can have a loca­tion assigned to it. You can tap on “Near Me” on the left side panel of the dash­board (main view) to see items that are near you. In the case where a seller has a loca­tion near you and that seller has been assigned to a shop­ping item then the shop­ping item will be included in the list of items nearby.

      To assign a seller to your shop­ping list sim­ply tap on the more but­ton (green down arrow) at the right of the shop­ping item and select “Details”. Tap on the “Seller” field and select a seller and then tap “Save” at the top right of the screen.

      To assign a loca­tion to the seller sim­ply go to “Peo­ple + Ser­vices” –> “Ser­vice Providers” –> “All Ser­vice Providers” and find your ser­vice provider. Tap on the more but­ton (green down arrow) and select “Details”. At the bot­tom of the screen you will see some icons. The third one to the right is the loca­tion set­ting icon. Tap the icon and set the loca­tion for the seller and then tap “Save” at the top right of the screen.

      We plan to add auto­matic loca­tion alerts in the future.

      Best regards,
      Team LightArrow


  14. sam millender
    Feb 11, 2013

    When I copy an entire check­lists, the copy places my items in a ran­dom order. Is this a bug?
    I would like for my items to retain their posi­tion in the list.

    Also, edit­ing in AirAc­cess is extremely limited.

    Please help.

    Thank you. Sam Mil­len­der (415)608‑9392


    • LifeTopix Support
      Feb 11, 2013

      Hi Sam,

      Thank you for reach­ing out to us and let­ting us know about this issue. We rely on engaged cus­tomers, such as your­self, to help us improve Life­Topix.
      We have ver­i­fied that when a check­list is copied that the order of its items are not main­tained. We will fix this in our next update.

      We are cur­rently work­ing to improve AirAc­cess and plan to have an update in the near future.

      Best regards,
      Team LightArrow


  15. David Breckenridge
    Feb 03, 2013

    I review Life Topix and was very impressed. I just down­loaded to my ipad. On the home screen and on the top ban­ner are three but­tons, Agenda Alerts and News. News appears to be some of my recent inquires. HOW do I remove an item from the list if I no longer want it to appear?

    Thank you,
    Dave


    • LifeTopix Support
      Feb 03, 2013

      Hi David,

      Thank you for reach­ing out to us with your question.

      To clear a news item from the list sim­ply swipe the item (to the right or left) to clear it. When you swipe the item a red but­ton will appear to the right of the item with the title “Clear”. Tap on the “Clear” but­ton to clear the news item.

      Best regards,
      Team LightArrow


  16. Robert Wagner
    Feb 01, 2013

    I just got with Blue­beam regard­ing URL scheme for their prod­uct.
    They gave me the fol­low­ing
    It is blue-beam-revu://
    And the app id is 528122602

    Put this in and it still does not work. Is there some­thing you must do on your end?

    Thanks
    Bob Wagner


    • LightArrow
      Feb 01, 2013

      Hi Robert,

      Noth­ing is needed from our side as long as the app is installed and the launch URL is cor­rect (the app id is only used to find the icon), and the app sup­ports being launched from other apps.
      After play­ing around with the URL, we were able to launch Blue­beam Vu on the iPad with the URL Bluebeam://start — the app id we got was 489696286.
      They have another app called Revu which we have not tried.
      Hope this is helpful.

      Best regards,
      Team LightArrow


  17. Bob
    Jan 23, 2013

    I use Siri all the time for reminders. These show up in Life Topix as device reminders. Is there away to add these Device Reminders to my Hot List.


    • LifeTopix Support
      Jan 23, 2013

      Hi Bob,

      Thank you for reach­ing out to us with your question.

      The Hot List cur­rently does not sup­port device reminders. We are work­ing to sup­port this in the future.

      Best regards,
      Team LightArrow


      • Bob
        Jan 24, 2013

        Is there at least a way to view only my reminders (includ­ing device reminders) together within Life­Topix? With­out hav­ing to simul­ta­ne­ously view other items on my cal­en­dar? So I can be sure I’ve taken care of all of them.


        • LightArrow
          Jan 24, 2013

          Hi Bob,
          You can either change the fil­ter (top right icon below +) in the Home Agenda or the My Cal­en­dar view to uncheck all other items (projects, tasks, etc.) — or you can use the “Events, Appoint­ments, Reminders” view in the Events topic (which has its own fil­ter as well). You can add the lat­ter view to the Hot List for eas­ier access. You can do that by going into the Events topic, and then tap­ping on the down green tri­an­gle next to the “Events, Appoint­ments, Reminders” view and choose Add to Hot List.
          Best regards,
          Team LightArrow


  18. Kent Örtendahl
    Jan 18, 2013

    I want to repeat a task from com­ple­tion. Until then I can not use The pro­gram. Please include that.


    • LightArrow
      Jan 19, 2013

      Hi Kent,
      Do you mean you want it to repeat at a reg­u­lar inter­val when the cur­rent instance is marked com­plete?
      Best regards,
      Team LightArrow


      • Kent Örtendahl
        Jan 22, 2013

        That is cor­rect.
        When I mark it as done, then the next shoiuld be cre­ated.
        Best Regards
        Kent


        • LifeTopix Support
          Jan 22, 2013

          Hi Kent,

          Other users have asked for auto-repeating tasks (new instance cre­ated when cur­rent instance is com­pleted). This is a vari­a­tion of the way we do repeat­ing tasks today (all instances cre­ated ini­tially). We intent to do this in the near future.

          Best regards,
          Team LightArrow


  19. Bob
    Jan 16, 2013

    I notice that cal­en­dar events are also added to my device cal­en­dar. It would be nice if I could do some­thing sim­i­lar with reminders. I use Siri to sched­ule reminders.. would be awe­some if they could like­wise show up in LifeTopix.


    • Bob
      Jan 16, 2013

      Never mind.. I spoke to soon. I see it works!!! I was look­ing in To-Do list instead of home screen. What an amaz­ing app! Thanks!


  20. AndiB
    Jan 11, 2013

    How can i accept invi­ta­tions from other iCloud-Calendar-Users? Is this pos­si­ble within LIfe­Topix? Thanks.


    • LightArrow
      Jan 11, 2013

      Hi AndiB,
      Thanks for the ques­tion. You can­not directly respond to an event invi­ta­tion. How­ever, that event is vis­i­ble in Life­Topix (Home, My Cal­en­dar, and Event topic views), so you can see edit it from those. In the My Cal­en­dar fil­ter (icon on top right below + icon) you can select which cal­en­dars from your device you want to see from inside Life­Topix cal­en­dar views.
      Best regards,
      Team LightArrow


  21. Alyix
    Jan 11, 2013

    Great app, and I am really, really try­ing to learn how to use it. It seems to be very com­pli­cated and chal­leng­ing for me to learn, but I am not giv­ing up yet. I have lim­ited band­width so I am won­der­ing if there is a detailed offline man­ual that I can down­load. Also, I would like to have color options, and color high­light­ing options would be awe­some. Thank you for such a well rounded app!


  22. Bob
    Jan 10, 2013

    Wow! Love this app! ..but how can I view my con­tacts? Does not seem to show my iPhone con­tacts even though I gave it per­mis­sion. Maybe I just don’t know where to click.


    • LightArrow
      Jan 11, 2013

      Hi Bob,
      Thanks for the kind words!
      The device con­tacts are uti­lized in Life­Topix as and when you need them — for exam­ple, if you cre­ate a ser­vice provider (your doc­tor, or your plumber) you can uti­lize the con­tacts data for them to asso­ciate with the ser­vice provider, so that you have access to their con­tact info with­out hav­ing to leave Life­Topix. Same for trip com­pan­ions, event invitees/co-hosts, task own­ers, project par­tic­i­pants, etc.
      We hope this helps.
      Best regards,
      Team LightArrow


  23. Marty
    Jan 09, 2013

    Why is the app tak­ing so long to load approx 3 minutes???


    • LightArrow
      Jan 09, 2013

      Hi Marty,
      We are truly sorry for that. There is a defect in the cur­rent ver­sion that causes the app to some­times take a long time to load when iCloud Sync is enabled. We have fixed this defect in the 5.2 update that we are sub­mit­ting to Apple next week.
      Best regards,
      Team LightArrow


  24. Bettina Womack
    Dec 21, 2012

    Falling more in love with this App every­day. Is there a way to change or get rid of the cat­e­gory col­ors? Is there a way to con­trol the size of the box made in my cal­en­dar when I sched­ule some­thing? Thanks a mil­lion. Merry Christ­mas and a Happy New Year!


    • LightArrow
      Dec 21, 2012

      Hi Bet­tina,
      Thanks so much for the kind words! Merry Christ­mas and a Happy New Year to you as well!
      The size of the box made on the cal­en­dar is auto­mat­i­cally depen­dent on the dura­tion of the item — there is not a way to con­fig­ure it. Can you give us an exam­ple of what you meant, so that we can see how we could sup­port that in the future? Also, we’re not sure what you meant by the cat­e­gory col­ors. Unused cat­e­gories for things like projects, ser­vice providers, etc. can be deleted by swip­ing on them. If you meant the col­ors of the cal­en­dar items, they are auto­mat­i­cally picked up from the device cal­en­dar col­ors, and in the fil­ter of My Cal­en­dar, you can select which device cal­en­dars you wish to include in your My Cal­en­dar view.
      Best regards,
      Team LightArrow


  25. Elizabeth
    Dec 20, 2012

    I’m hav­ing an issue with the cal­en­dar fea­ture and events labeled on my var­i­ous cal­en­dars as “all day” events. On the Gmail accounts I use for work, per­sonal and my husband’s cal­en­dar the “all day” des­ig­na­tion is com­mon. It shows up in my other iOS cal­en­dar apps as a sin­gle entry at the begin­ning of the day but on Life­Topix the entries take up the entire day mak­ing the weekly cal­en­dar view (my pre­ferred view) a mess to use. Is there any way to change the way “all day” items show up on the Life­Topix cal­en­dar?
    Thanks.


    • LifeTopix Support
      Dec 20, 2012

      Hi Eliz­a­beth,

      Thanks for reach­ing out to us with your ques­tion. We apol­o­gize for the incon­ve­nience, the good news is that we have fixed this in 5.2. We expect it to be avail­able in the next 2–3 weeks.

      Best Regards,
      Team LightArrow


  26. Kent Örtendahl
    Dec 18, 2012

    I am con­nected to Icloud via 3G con­nec­tion. Why can I not sync? Please upgrade.


    • LightArrow
      Dec 18, 2012

      Hi Kent,
      Life­Topix needs a WiFi con­nec­tion to set up the ini­tial iCloud sync on each device. After that, changes prop­a­gate on 3G.
      Please let us know if you need more help.
      Best regards,
      Team LightArrow


  27. Julian Cosgrove
    Nov 08, 2012

    Hi
    Just get­ting used to the app but can’t find how to add repeat­ing credit trans­ac­tions such as salary.
    Thanks


  28. Lewis Santos
    Nov 07, 2012

    I have updated to ver­sion 5.1 of Life­Topix. The app has now read the “reminders” in Reminders but it seems only as reminders not as tasks as I now have 56 reminders in the app but zero tasks. Per­haps I mis­un­der­stood the inten­tion, but I was expect­ing to now also have 56 tasks which I have syn­chro­nised between Out­look and Reminders via Exchange. I may be miss­ing some­thing, or not?, in which case do you plan to treat the imports from Reminders as full tasks some time in the future?
    Lewis Santos


    • LightArrow
      Nov 07, 2012

      Hi Lewis,
      Thanks for upgrad­ing to 5.1 and for your ques­tion. Yes, we show the entries from the device Reminders app as exactly that, with the abil­ity to check them off as com­plete the same same way the Reminders app allows to do. So the behav­ior is more like a to do or a task, rather than like a tra­di­tional reminder which only has a title and a time. But more directly to your point, just like we allow device Cal­en­dar app entries to be con­verted to tasks, projects, trips, events, vis­its etc in Life­Topix, we will add the same abil­ity where you can con­vert Reminder app entries to Life­Topix items in the future.
      Again, thanks for using Life­Topix and keep your ques­tions and sug­ges­tions com­ing.
      Best regards,
      Team LightArrow


  29. Jon
    Oct 29, 2012

    Was won­der­ing what the best selec­tion was for bill input and alerts? I’d like to enter the data and have them trigger.


    • LightArrow
      Oct 29, 2012

      Hi Jon,
      Bills to show up in the What’s Next view and My Cal­en­dar view, as well as in the Alerts view when they’re over­due. They also can be con­fig­ured to cre­ate device cal­en­dar entries with reminders in Life­Topix Set­tings.
      Also, we sup­port local device noti­fi­ca­tions for these types: Task, Reminder, Appoint­ment, Infor­ma­tion, Trip, Visit, Project, Event — and Bill will be added in the next update after 5.1.
      We hope this helps,
      Team LightArrow


  30. Kaz
    Oct 14, 2012

    Hi Team,
    I like the idea of this app and am work­ing my way through it, with much to learn. In Finances, my credit cards seem to come up as debit bal­ances — so it shows more money than I actu­ally have! Is there a way to con­vert them to credit bal­ances? Thanks, Kaz.


    • LightArrow
      Oct 14, 2012

      Thanks for the ques­tion, Kaz! The way we meant the credit crd bal­ance to work is to have the the credit limit as the start­ing Bal­ance. Then you can to add trans­ac­tions to the account (With­drawal when you pay for a pur­chase with it, Deposit when you pay off the credit card bill), so at any give point your Cur­rent Bal­ance is what­ever is avail­able in your credit line. In the list of trans­ac­tions, deposits show as pos­i­tive, for exam­ple $2000.00 and with­drawals shows up as neg­a­tive (with paren­the­ses), for exam­ple ($500.00). We have tried to gen­er­al­ize the account and trans­ac­tions across all account types which has made it a lit­tle unclear. We are plan­ning to improve the word­ing and flow in the near future to make it clearer.
      Best regards,
      Team LightArrow


  31. Terri
    Oct 08, 2012

    Hi, I am glad to have found your app! I’m in the learn­ing curve and have a ques­tion about how to change a task to a shop­ping list item — and is there an easy way to change it? I could not locate this info under help, but per­haps I looked in the wrong place.

    Thank you very much!!
    Terri


    • LightArrow
      Oct 09, 2012

      Hi Terri,
      Thank you for using Life­Topix and for reach­ing out with your ques­tion. There is not really a way to con­vert a task into a shop­ping item, as a shop­ping item has an asso­ci­ated prod­uct with it. We make adding a shop­ping item as sim­ple or as com­plete as you wish it to be — if you use the lightning-add, you can start typ­ing in the item name, and if already in the prod­uct data­base from being added before, it shows up tobe picked instantly. If not found, you can just add the item you searched for with a sin­gle tap. If you wish or need to, at any time after­wards you can tap on the item to enter other detail like amount, prices, seller, etc.
      We hope this helps.
      Best regards,
      Team LightArrow


  32. Ashley Cova
    Sep 20, 2012

    I am so excited to learn about all the great fea­tures this app has to offer! I have a ques­tion, though. I just down­loaded the app today and I’m try­ing to fig­ure out how to con­fig­ure my device cal­en­dar in the app. When I go to set­tings it says Device Cal­en­dar Name and there’s noth­ing there to add. When I click can­cel, the app crashes. I hope this makes sense. Can you help me with this? Thanks in advance :)


    • LightArrow
      Sep 20, 2012

      Hi Ash­ley,
      That is our fault. We had missed a cal­en­dar related change needed by iOS 6. We have already sub­mit­ted an update (5.0.4) to Apple for expe­dited approval, which resolves the issue and brings the device cal­en­dars back into Life­Topix. We expect it to be avail­able to users in the next cou­ple of days. Although Apple must be flooded with iOS 6 related updates for apps right now, then have been very good at speed­ing up approvals.
      We truly apol­o­gize for the incon­ve­nience in the mean time.
      Best regards,
      Team LightArrow


  33. Valerie
    Sep 13, 2012

    I’m sorry if this is a crazy ques­tion but the finance sec­tion for Life top­ics is all man­ual cor­rect? Noth­ing feeds directly from the bank­ing or credit insti­tu­tions (balances/transactions) as other finance appli­ca­tions do cor­rect? Right now I have a Banking/Finance app, a To Do list app, my Cal­en­dar app, etc, etc, etc. I was look­ing for an app that allowed man­age­ment of all these top­ics within ONE app. From my ini­tial review of this app I thought I had found it but the Finance sec­tion doesnt pro­vide the same sup­port as other Finance apps (mint.com/PageOne). Maybe I’m just not under­stand­ing how this app works but it would be great if we could list accounts in the all accounts sec­tion, not­ing there spe­cific due dates/amounts and that infor­ma­tion would feed into the pay­ment cal­en­dar. Again, maybe I’m just not get­ting it, but it seems to me to pro­vide viable sup­port for finan­cial infor­ma­tionI the dif­fer­ent cat­e­gories of the finance sec­tion would tie together more, allow­ing bet­ter track­ing. Also if the pay­ment cal­en­dar could be auto pop­u­lated with the account details (due dates/amounts) from the All account sec­tion users would only have to update the pay­ment cal­en­dar to reflect the date/amount paid. If I’m miss­ing some­thing please, please help!!


    • LightArrow
      Sep 14, 2012

      Hi Valerie,
      You are cor­rect — the finan­cial track­ing in Life­Topix cur­rently does not have any online inte­gra­tions. It only inte­grates with other top­ics within Life­Topix — for exam­ple, pay­ments for peo­ple and ser­vices, where the ser­vices may be for spe­cific events, projects, trips, etc., and the expenses and bills inte­gra­tion with the My Cal­en­dar view.
      We do plan to sup­port online inte­gra­tions in the Finances topic in the future.
      Best regards,
      Team LightArrow


  34. BP
    Sep 06, 2012

    Hi.
    I am a new user. I went to add my weight for today but found only pounds. I need it to be met­ric (kg). I couldn’t any way to change units.
    Thanks.


    • LightArrow
      Sep 06, 2012

      Hello BP,
      Thanks for the ques­tion. You can eas­ily add or edit log units. From the Life­Topix dash­board view tap on the Quick Menu (bot­tom left) to fan-out the icons includ­ing the Set­tings (gear) icon. Please tap on that, then select Man­age Cat­e­gories. From there, go to Log Entry Units. Scroll down to see the one called “pounds”. Tap on the blue cir­cle (>) icon next to it — it’s tricky to tap on it as it’s a lit­tle small. The detail view of that cat­e­gory opens up. The top bar in blue should say “Cat­e­gory” and not “Man­age Cat­e­gories”. Below that, in green you’ll see the word “pounds”. Tap on that and change it to kg. Then tap on Save on the top right, and you are done!
      Best regards,
      Team LightArrow


  35. Kim
    Sep 01, 2012

    Under My Con­texts, is there a set­ting to hide com­pleted tasks from view and the con­text count within that con­text? I’m check­ing my tasks and it’ll show I have 3 items to do under a con­text but two of them were com­pleted so I really only have one more item left to do. Thank you.


    • LightArrow
      Sep 01, 2012

      Another great idea! Will do so in the near future. Thanks!
      Team LightArrow


  36. Kim
    Sep 01, 2012

    I have an appoint­ment this after­noon and I have asso­ci­ated it with a ser­vice provider. Is there a way to have the address from this con­tact show up in the appoint­ment? I need to know where I’m going. Thanks!


    • LightArrow
      Sep 01, 2012

      Hi Kim,
      That is a great sug­ges­tion! We should be able to add that in an update in the near future. We can dis­play the loca­tion in the detail view if the asso­ci­ated item (in this case the ser­vice provider) has a loca­tion via its asso­ci­ated con­tact.
      Best regards,
      Team LightArrow


      • Kim
        Sep 01, 2012

        Awe­some!! Thank you for being so responsive!!


  37. Jesse Turtleman
    Aug 31, 2012

    I can’t “search” the help for my ques­tion. You ear­lier told me I can do recur­ring events. The only recur­ring I can see is annu­ally. And I can’t even get that to come up prop­erly. I have events that recur in a way that doesn’t fit with annu­ally. How do I get recur­ring choices to come up?


    • LightArrow
      Aug 31, 2012

      Hi Jesse,

      If you go to the Events topic under My Top­ics, you will see a row called Appoint­ments. If you tap on that, you will be in the Appoint­ments view where you see a + but­ton on the top right. Tap it to add a new one, enter a title and time (Starts and Ends), and tap Save. If you open the the appoint­ment again, you will see a row called “Not set to repeat” — please tap on that to set the repeat sched­ule. All the sched­ule choices are avail­able in that view for the appoint­ment you just cre­ated.
      A new appoint­ment can also be cre­ated from My Cal­en­dar and also from Quick Add (acces­si­ble from the Quick Menu on the bot­tom left).
      We hope that helps.
      Best regards,
      Team LightArrow


      • Jesse Turtleman
        Aug 31, 2012

        You mean tap and add a new occur­ance one at a time at a time at a time? There doesn’t seem to be any auto repeat to this.


        • LightArrow
          Aug 31, 2012

          Hi Jesse,
          We’ve emailed you directly via sup­port to assist on this. Please let us know if that infor­ma­tion helped. If not, we can assit you over the phone.
          Best regards,
          Team LightArrow


      • LightArrow
        Aug 31, 2012

        Hi Jesse,
        Did this infor­ma­tion help? If not, we can do this over the phone. Please let us know if that’s some­thing you’d pre­fer, and we can walk you through the steps.
        Best regards,
        Team LightArrow


  38. MikeK
    Aug 31, 2012

    Great we can now open doc­u­ments attached to emails in the app but once saved where are they? and why can we not change the name of the doc­u­ment and assign it any­where?
    Thanks


    • LightArrow
      Aug 31, 2012

      Hi Mike,
      Once you tap Save, the file gets saved inside the Notes + Files topic. In that topic, please go to All Fold­ers > Local Files > My Doc­u­ments to see the saved file.
      For con­ve­nience, you can tap and hold on All Fold­ers to add it to the Hot List, so that you can go to your local files more eas­ily with­out hav­ing to go into the topic views.
      We do plan to sup­port the abil­ity to edit the name and pick the loca­tion under My Doc­u­ments (in a spec­i­fied sub folder) in the future.
      Best regards,
      Team LightArrow


      • LightArrow
        Aug 31, 2012

        Hi Jesse,
        Thanks for the note and for the ques­tion.
        We do sup­port recur­ring Appoint­ments (under the Events topic) and recur­ring tasks under the Task + Projects topic. Events in Life­Topix (Host­ing or Attend­ing) are a slightly dif­fer­ent thing — designed to be a lit­tle more involved (like wed­dings, birth­days, grad­u­a­tions, etc.).
        The Repeat Sched­ule is avail­able inside an Appoint­ment or a Task after you save it (you can do that by tap­ping “Cre­ate and Add More Data” for a new one). We do sup­port some flex­i­bil­ity sim­i­lar to what you’ve asked for in the Repeat Sched­ule, and we’ll keep improv­ing it over time.
        Best regards,


  39. Véronique
    Aug 31, 2012

    Hello, I miss help on pdf file…
    Are you planned come-back of this fea­ture ?
    Thanks ! ;-)


    • LightArrow
      Aug 31, 2012

      Hi Véronique,
      We’ll get the PDF file up in the next few days. Thanks for your note!
      Par­don­nez la mau­vaise français. Vous avez demandé si gen­ti­ment. Nous allons le faire très bien­tôt! Merci! :)
      Team LightArrow


  40. Hakan
    Aug 24, 2012

    I love this app but why not show­ing amount in cal­en­dar entry for Payments?


    • LightArrow
      Aug 24, 2012

      Thanks! We’ll resolve that in the next update.
      Best regards,
      Team LightArrow


  41. Patricia Florenco
    Aug 23, 2012

    Just love, love, love the new design!


    • LightArrow
      Aug 23, 2012

      Thank you, Patri­cia! We made a bold move based on a lot of user feed­back, and not every­one is going to like this change. But the feed­back on the new look has been very pos­i­tive so far! We really appre­ci­ate your com­pli­ment! We will keep improv­ing the app — make it bet­ter, clearer, faster.
      Best regards,
      Team LightArrow

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