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This is a super­set of all help mate­ri­als for all our apps based on the LightAr­row App Engine 7. Online Help that applies to Life­Topix also applies to My.Agenda; how­ever, some help may not be applic­a­ble depend­ing on the top­ics and pack­ages that you’ve pur­chased via the in-app pur­chases. Smaller apps only have spe­cific top­ics, such as Notes, Shop­ping etc.

Note: Life­Topix and My.Agenda requires access to Con­tacts and Cal­en­dars to work prop­erly. View Life­Topix Data Secu­rity and Pri­vacy.

223 Comments


  1. Jack Drummond
    Apr 09, 2014

    OK, WHAT CATEGORY IS AN APPOINTMENT — event, project, what. Can’t seem to break your code on this.


    • Team LightArrow
      Apr 09, 2014

      Hi Jack,

      Thank you for reach­ing out to us.

      If you are refer­ring to Life­Topix Cat­e­gories, Appoint­ments do not have cat­e­gories. Cat­e­gories are applic­a­ble to Life­Topix items like Projects, Events, Assets, etc.

      If you are refer­ring to the types in the search view, appoint­ments can be found under ‘Data Items’ sec­tion in the Search view (scroll-down to see Appoint­ments under ‘Data Items’ section).

      We would be happy to assist you over the phone tomor­row dur­ing Office hours, if you would like. Please let us know.

      Best Regards,

      Team LightAr­row
      Austin TX


  2. Jack Drummond
    Apr 09, 2014

    Please remind me again how I can retain past appoint­ments within LifeTopix.


    • Team LightArrow
      Apr 09, 2014

      Hi Jack,

      Thank you for reach­ing out to support.

      In the Agenda & Cal­en­dar views, you can view the past Appoint­ments (and other past items) by check­ing “Include Closed Items” in the fil­ter (‘fun­nel icon’ at the top-right cor­ner in those views).

      Also, all Life­Topix items that are past the due date, includ­ing Appoint­ments are retained in the App unless they are deleted.
      They are search­able via Search –> (Select item type) and option­ally enter the name of the item (Appointment).

      Should you have any fur­ther ques­tions, do not hes­i­tate to con­tact us again.

      Best Regards,
      Team LightAr­row
      Austin TX


  3. K. B
    Apr 02, 2014

    What is face time. Is it part of your apt
    It showed up with one of my con­tacts
    Don’t know why????


    • LightArrow
      Apr 02, 2014

      Hi K.B — thanks for reach­ing out. We are not exactly sure what you meant. Face­Time is an Apple app for com­mu­ni­ca­tion. When you open an iOS con­tact directly or from any other app, Apple gives you the option to either call them, text them, email them or Face­Time with them, depend­ing on what con­tact info is avail­able. It is not some­thing to do with our app.
      Best regards,
      Team LightAr­row
      Austin, Texas


  4. Bryan Goozee
    Mar 10, 2014

    Wow. What a great Organiser.


  5. Eileen
    Mar 03, 2014

    I have been using the cal­en­dar with the tasks and the appoint­ments etc. I love this app. It has helped me to get so orga­nized. How­ever, I just went back to a cou­ple of weeks ago to see what day some­thing was accom­plished, and it was gone. Only last weeks task list was still there. What hap­pened? How can I keep this infor­ma­tion? I use this like my old day­plan­ner and I need the abil­i­tiy to research and review projects etc. Please help!


    • Team LightArrow
      Mar 03, 2014

      Hi Eileen,

      Thank you for reach­ing out to with your question.

      Would you mind check­ing in the fil­ter view for “My Cal­en­dar” and ver­ify that the entry for “Include Closed Items” is checked for inclu­sion?
      The fil­ter view is acces­si­ble from “My Cal­en­dar” by tap­ping on the fil­ter icon located near the top right of the screen. It is the square icon with lines in it.
      Once in the fil­ter view you will notice the first entry is “Include Closed Items”. If you tap on the box to the left of it you should notice it becomes checked. Check­ing this item will allow the “My Cal­en­dar” view to dis­play items that are closed (in the case of task this includes can­celed and com­pleted ones).

      This same process should be done in the “Agenda” view as well if you wish to see your closed items there.

      We are mak­ing this the default behav­ior in our next update.

      Best Regards,
      Team LightArrow


  6. Shereen
    Mar 03, 2014

    Is there a way to link or attach a photo and other media to an appoint­ment? I take pic­tures of appoint­ment cards, receipts, ref­er­ences and use them to con­firm dates and as notes instead of enter­ing rel­a­tive infor­ma­tion. If so, it would be amaz­ingly awe­some! I uploaded a few pics but don’t see or under­stand how to accom­plish my objec­tive. Thanks.


    • Team LightArrow
      Mar 03, 2014

      Hi Shereen,

      Thank you for reach­ing out to us.

      Cur­rently items such as pho­tos, video & audio can­not be attached to appoint­ments. In a future update we will be com­bin­ing appoint­ment & events (and adding a new meet­ing item) into one item that will allow you to attach items to them as well as set repeat schedules.

      In the mean time you could use a note to con­tain the media items and then asso­ciate the appoint­ment to the note. To asso­ciate an exist­ing appoint­ment to a note sim­ply go to “My Topic” –> “Events” and tap on “Events, Appoint­ments and Reminders”. Select “Year” at the top of the screen to view the items by year. Find your appoint­ment and tap on the cir­cle but­ton with green dots located to the far right of the item. This will present you with options for the item. You can select “Asso­ciate” then select “Note” and then select the note you want to asso­ciate the reminder with.

      Alter­na­tively, you can open the appoint­ment detail and tap on “Add” under the “Asso­ci­a­tion” sec­tion in the right side panel. On the iPad the right side panel is always present but on the iPhone you will need to tap on the green arrow but­ton at the bot­tom right of the screen to expose the right side panel. After tap­ping “Add” you will select “Note” and then the note you want to asso­ciate the appoint­ment with.

      Now that you have asso­ci­ated the appoint­ment with the note you can now access any media you wanted attached to the appoint­ment by open­ing the detail of the appoint­ment and tap­ping on the item under the “Asso­ci­a­tion” sec­tion in the right side panel. This will open the note and you can then see your media items you have attached to the note.

      Best Regards,
      Team LightAr­row
      Austin Texas


  7. Pat Brady
    Feb 26, 2014

    Hello. I’m try­ing to cre­ate a recur­ring meet­ing that I can attach things to. It appears I can make appoint­ments recur, but can’t attach things (like notes, etc.). It also appears that I can attach things to events, but can’t make them recur. Am I miss­ing some­thing? Thank you for your help.


    • Team LightArrow
      Feb 26, 2014

      Hi Pat,

      Thank you for reach­ing out to us with your question.

      In our next major update in April (we have a big update com­ing out in the next few days), we plan to merge Appoint­ments and Events into a sin­gle type sup­port­ing both the things you men­tioned. We are also intro­duc­ing a third fla­vor called Meet­ings. That update will also have improve­ments in Tasks, Sched­ules, Reminders and cal­en­dar areas.

      Best Regards,
      Team LightAr­row
      Austin Texas


  8. Taryn
    Feb 18, 2014

    Thank you so much for all the hard work you put into respond­ing, updat­ing and noti­fy­ing us! I love this app! I was curi­ous are you plan­ing on incor­po­rat­ing land­scape capa­bil­ity into this cur­rent update or any time in the future. (I have a wire­less key­board I love to use with my phone but it works best when the phone is in land­scape mode)
    Thanks again, God bless!
    Taryn


    • Team LightArrow
      Feb 19, 2014

      Hi Taryn,

      Thank you very much for the kind words.

      We do plan to sup­port land­scape mode on the iPhone in a future update.

      Best Regards,
      Team LightAr­row
      Austin Texas


  9. Rod
    Feb 18, 2014

    I have saved doc­u­ments and PDF to agenda.documents.…..how do I find them to open? Thanks


    • Team LightArrow
      Feb 18, 2014

      Hi Rod,

      To view items in your doc­u­ments folder sim­ply go to “Note + Files” –> “Fold­ers” –> “Local Files” –> “My Documents”.

      Best Regards,
      Team LightAr­row
      Austin Texas


  10. Charie
    Feb 18, 2014

    I real­ized that after play­ing with it for sev­eral min­utes that this app isn’t for me. Can I get a refund pppllleeaasse?


    • Team LightArrow
      Feb 18, 2014

      Hi Charie,

      Thank you for con­tact­ing us.

      Apple han­dles all app pur­chase through their App Store on behalf of devel­op­ers such as LightAr­row. As they do this, they do not give us any vis­i­bil­ity into any of the sales process. Because of this model, we really are not in a posi­tion to be able to issue a refund to any purchaser.

      It may be pos­si­ble that Apple’s App Store might be able to issue an indi­vid­ual refund, although we have never inves­ti­gated this. It may be worth­while for you to pur­sue this pos­si­bil­ity through the App Store’s cus­tomer sup­port chan­nel. Please visit http://www.apple.com/support/itunes for addi­tional help with this matter.

      In the interim, we would like to offer our sup­port to you toward the goal of help­ing you get value out of Life­Topix. If you haven’t already seen it, many users have found our overview and other videos on YouTube to be very help­ful. http://lightarrow.com/lifetopix/videos

      We also have other resources under our sup­port page. http://lightarrow.com/support

      Finally, Apple does pro­vide us with a lim­ited num­ber of pro­mo­tion codes for each ver­sion of our prod­uct. We would be happy to offer you a pro­mo­tion code that would allow you to gift a copy of our prod­uct to one of your fam­ily mem­bers or friends. Please let us know if this would be of any inter­est to you.

      Best regards,
      Team LightArrow


  11. R Weiss
    Feb 16, 2014

    I would like to share the cal­en­dar with my hus­band who is using an android smart­phone. What’s the best way to accom­plish that? Use google cal­en­dar to sync?


    • Team LightArrow
      Feb 16, 2014

      Hi,

      Thank you for reach­ing out to us with your question.

      Using a shared Google cal­en­dar, as you sug­gested, would be the best way to keep your cal­en­dar synced. On your iPhone our app works directly with the iOS Cal­en­dar app which keeps all your cal­en­dars synced. So any­one using your shared Google cal­en­dar will be able to see items you cre­ate in our app and you will be able to see (in our app) items oth­ers have add to the shared calendar.

      Best Regards,
      Team LightAr­row
      Austin Texas


  12. Paul Rider
    Feb 06, 2014

    Ever­note inte­gra­tion. How often does LT sync with Ever­note to see new notes? Only some of my notes are com­ing through from Ever­note and noth­ing in the past week or so. I use Ever­note all the time and like hav­ing LT inte­gra­tion with it, but it seems there are some limitations.

    PGRider


    • LightArrow
      Feb 07, 2014

      Paul,
      We’ve fixed an issue with Ever­note in the upcom­ing 8.0 update. The issue was (prob­a­bly what you are see­ing) is that while sync­ing, the most recent notes were being ignored and also the num­ber of notes being synced was not enough. We’re sorry about that, and we look for­ward to get­ting 8.0 out next week.
      Team LightAr­row
      Austin, Texas


      • Paul Rider
        Feb 07, 2014

        Yep, that’s exactly what was hap­pen­ing. I’ll look for­ward to the new release next week. Keep up the good work!

        PGRider


  13. James
    Feb 04, 2014

    How can I inte­grate Life­Topix with my PC?


    • Team LightArrow
      Feb 04, 2014

      Hi James,

      Thank you for reach­ing out to us with your question.

      We have a free app in the Mac App Store called “Life­Topix AirAc­cess” that allows you to con­nect to your iOS device and man­age the infor­ma­tion in Life­Topix and My.Agenda.
      We are also work­ing on a Win­dows 8 ver­sion but have put that on hold as we com­plete the work for our next major update which is tar­geted for the next cou­ple of weeks. Will resume devel­op­ment work as soon as we ship 8.0. We hope to have the Win­dows and Mac ver­sions out in the sec­ond quarter.

      Best Regards,
      Team LightAr­row
      Austin Texas


    • James
      Feb 04, 2014

      OK. Til then I’ll con­tinue to use Google cal­en­dar on my PC. Thanks!


      • LightArrow
        Feb 04, 2014

        James,
        If you add that same Google cal­en­dar to your iOS device, it’s items will show up in the app’s Agenda and My Cal­en­dar views. Also, in My Set­tings under our app’s Set­tings view, you can set that google cal­en­dar as the Default Device Cal­en­dar — then the app will add a shadow copy of date-oriented items (tasks, appoint­ments, trips — etc.) on that cal­en­dar, so you can see them on the PC (the cal­en­dar items, not the actual items).
        Best regards,
        Team LightAr­row
        Austin, Texas


        • James
          Feb 04, 2014

          Thanks! I did that when I set up the account.


  14. Kelsey
    Feb 02, 2014

    I am due for an upgrade on my phone this month and I was won­der­ing when you were plan­ning to have this app avail­able for android phones.


    • LightArrow
      Feb 02, 2014

      Kelsey,
      Thanks for ask­ing — our sup­port for Android is a long way off. We are first going to sup­port Win­dows 8.1 and Mac.
      Team LightAr­row
      Austin, Texas


  15. John
    Feb 01, 2014

    Are there color options in cal­en­dar?
    Are there high­light, under­line, bold, ital­i­cize options in notes?


    • LightArrow
      Feb 02, 2014

      Hi John,
      Cur­rently, iOS Cal­en­dar items show up in their orig­i­nal color in our app’s Agenda and My Cal­en­dar views.
      In 8.0, top­ics have col­ors, and items in top­ics show up in their topic col­ors. Also, we sup­port color for con­text tags in 8.0, so tags show their color when placed next to icons of items.
      8.0 is expected around mid-February.
      Team LightAr­row
      Austin, Texas


  16. Cappey
    Jan 30, 2014

    Try­ing to make a cal­en­dar to send out to fam­ily and friends emails so they can sign sign up for dif­fer­ent times while tak­ing care of two dif­fer­ent sick par­ents.
    I’ve spent too much time try­ing to find an app that facil­i­tates that. And allows any­one to sign up for time slots to visit.
    Thank you.


    • LightArrow
      Jan 30, 2014

      Hi Cappey,

      Thanks so much for reach­ing out.

      The only way we sup­port shared cal­en­dars is via a shared Google cal­en­dar. You don’t really need our app for just that por­tion — if you set up a ded­i­cated shared google cal­en­dar with sev­eral peo­ple (so they all can see it from their iOS Cal­en­dar app), you can then each see what the sched­ule is. When it’s used in con­junc­tion with our app, they get to see those items along with the items in their other (non-shared) cal­en­dars, as well as dated items in our app that are not in calendars).

      In the future, we plan to sup­port the abil­ity to eas­ily sched­ule things via a shared calendar.

      Best regards,
      Team LightArrow


  17. Tom Ellis
    Jan 29, 2014

    How do I enter a repeat­ing monthly appoint­ment that occurs on the 2nd Tue­day each month?


    • Team LightArrow
      Jan 29, 2014

      Hi Tom,

      Thank you for reach­ing out to us with your question.

      To cre­ate a repeat­ing monthly appoint­ment sim­ply open the detail for the appoint­ment and tap on repeat sched­ule field. In the sched­ule detail tap on the “Repeat Every” field and set its value to “1 months”. Next, tap on the “Cus­tom” field to setup the cus­tom set­tings. In the “Cus­tom Month Sched­ule” popup make sure that “Spec­i­fied Days” is checked. Set the “Every” field with the val­ues of “Sec­ond” and “Tues­day” and tap the “Set” but­ton. This will dis­miss the popup and sets the sched­ule. Finally tap on the “Save” but­ton of the Sched­ule detail to save the settings.

      Please do not hes­i­tate to reach out to us if you have any fur­ther ques­tions on this or any other topic.

      Best Regards,
      Team LightAr­row
      Austin Texas


  18. Phyllis
    Jan 20, 2014

    Love the app but haven’t fig­ured out how to syn the cal­en­dar with my com­puter. Run­ning win­dows 7, Microsoft Out­look and a Yahoo mail account. Can this be done?


    • Team LightArrow
      Jan 20, 2014

      Hi Phyl­lis.

      Our app works directly with iOS Cal­en­dar app to man­age your cal­en­dars. If you have added your Out­look and Yahoo cal­en­dars to your iOS device’s Cal­en­dar app then those cal­en­dars can be accessed in our app as well. Our app relies on the iOS Cal­en­dar app to man­age sync­ing between your cal­en­dars. After your iOS Cal­en­dar app is done sync­ing the cal­en­dars then our app shows the current/updated items in those calendars.

      Would you mind mak­ing sure you have added your Out­look and Yahoo cal­en­dars to your iOS Cal­en­dar app?
      In our app in the “My Cal­en­dar” screen tap on the fil­ter icon (located at the top right of the screen just below the + but­ton) and make sure your Out­look and Yahoo cal­en­dars have been checked for inclu­sion on our app.

      Best Regards,
      Team LightAr­row
      Austin Texas


  19. Terri
    Jan 17, 2014

    Every time I try to save a new bank name it closes the app.


    • LightArrow
      Jan 17, 2014

      Hi Terri,
      So sorry to hear that! Can you please email us at sup­port @ lightar­row . com (with­out the spaces) so we can set up a call to go over this issue?
      Best regards,
      Team LightAr­row
      Austin, Texas


  20. Donna
    Jan 13, 2014

    Hello, is there a way to color code events or appoint­ments on the cal­en­dar? For exam­ple, work things in green, dr appt in red etc? Thanks!


    • Team LightArrow
      Jan 13, 2014

      Hi Donna,

      Thank you for reach­ing out to us with your question.

      In our next update sched­uled to be avail­able at the end of this month (Jan 2014) our app will allow you to assign col­ors to con­text tags. These con­text tags can then be assigned to items in our app and every­where the item is dis­played the col­ored tag(s) is dis­played with it. For exam­ple, you can cre­ate a con­text tag called “Work” and give it the color green and then cre­ate a task for work and assign the “Work” con­text tag to that task. Now when that task shows up in our app in a list or in a cal­en­dar view you will see the green “Work” tag with it.

      Best Regards,
      Team LightArrow


  21. Michelle
    Jan 07, 2014

    How do I turn an email into a task — for exam­ple too­dledo and ever­note allow you to for­ward an email to them. Do you have email inte­gra­tion for received emails? I know I can email items out but I want a way to eas­ily inte­grate the emails I received-including email attachments.


    • LightArrow
      Jan 07, 2014

      Hi Michelle,
      Thanks for reach­ing out! We do have that func­tion­al­ity com­ing in our end of Jan­u­ary major update. Some of it will be part of the free update (along with some other amaz­ing new fea­tures, new UI, etc.), and some of the con­ver­sion fea­tures will be avail­able as a “Pro” level, rea­son­ably priced in-app-purchase.
      If you wish, we can set up a call with you to go over what’s com­ing int hat update, as well as go over any other things you may want to dis­cuss. If you want that, please email us at sup­port @ lightar­row . com (with­out the spaces) and we’ll set it up!
      Team LightAr­row,
      Austin, Texas


  22. Paula
    Jan 05, 2014

    How do you cross off items from your checklist


    • Team LightArrow
      Jan 05, 2014

      Hi Paula,

      Thank you for reach­ing out to us with your question.

      To check off a check­list item sim­ply tap on the box to the left of the item. Tap­ping the box icon will result in the box dis­play­ing a check­mark and the item being set as completed.

      Best Regards,
      Team LightArrow


      • Mary Ann
        Jan 06, 2014

        Can I undo a deleted checklist?


        • Team LightArrow
          Jan 07, 2014

          Hi Mary Ann,

          Cur­rently it is not pos­si­ble to undo a delete of a check­list. If you have per­formed email back­ups recently we may be able to use the backup to recover the deleted check­list.
          We highly rec­om­mend per­form­ing email and online back­ups from our “Set­tings” view. Please let us know if you would like our assis­tance in recov­er­ing your deleted checklist.

          Best Regards,
          Team LightArrow


  23. Dean
    Jan 03, 2014

    Is there a plan to enable sync­ing of Out­look tasks in the app?


    • LightArrow
      Jan 04, 2014

      Hi Dean,
      We are look­ing into sync­ing Out­look tasks as tasks in our app. Cur­rently, if they show up in your iOS Cal­en­dar app (via an Exchange cal­en­dar account, for exam­ple), then they show up as cal­en­dar items in our Agenda and My Cal­en­dar views.
      Best regards,
      Team LightArrow


  24. Saveri
    Jan 03, 2014

    Hi team, i pur­chased the app yes­ter­day and want to be able to cre­ate a project with a mas­ter check­list that is repeated every day. How do I do that? The app allows me to copy the check­list and once I do that it dis­ap­pears from the main project folder. Please help­nasap! Many thanks.


    • LightArrow
      Jan 03, 2014

      Hi Saveri,
      Thanks so much for reach­ing out to us.
      Instead of adding it to a project, you can directly cre­ate a Daily To Do List from the Agenda view — so that it is always vis­i­ble in the Agenda view. Cur­rently, we sup­port the abil­ity to clear all the items in the list with one touch, so that you can reuse it every day. In the future (most likely February-March) we’ll add a fea­ture called “Sched­ules “Daily, Weekly, Monthly, etc) so that you can have auto-repeating sched­ules items (list of tasks, activ­i­ties, med­ica­tion, etc.). That fea­ture is eagerly awaited by sev­eral users. We are cur­rently wrap­ping up our major update for Jan­u­ary end, and we’ll work on that fea­ture right after that.
      Please let us know if you need any­thing else!
      Team LightArrow


  25. Jamie
    Jan 02, 2014

    I want to be able to see what is sched­uled for my month with­out hav­ing to open each day one at a time. Can I do this?


    • LightArrow
      Jan 02, 2014

      Hi Jamie,
      Thanks for reach­ing out!
      In the My Cal­en­dar view, the Year mode shows you all items in a list in chrono­log­i­cal order, allow­ing you to see items in given months. In the Month view, we do plan to add a mode to be able to select the entire month, or select mul­ti­ple dates — and see all the items in those.
      Best regards,
      Team LightArrow


  26. James lockwood
    Jan 01, 2014

    Why is the water tracker mea­sured in cups. NOBODY keeps track of their water intake by cups. It’s mea­sured in 8 oz glasses. Help.


    • Team LightArrow
      Jan 01, 2014

      Hi James,

      Thank you for reach­ing out to us with your question.

      You can go to “Set­tings” –> “Man­age Cat­e­gories” –> “Log Entry Units” and tap on the dis­clo­sure but­ton for “cups” (but­ton to the right of the item) to view the details. From the details you can tap on the title field (top most field) to rename it to some­thing like “8 oz glasses” and then tap the “Save” but­ton. This way instead of see­ing “cups” as the unit for Water you will now see “8 oz glasses”. You can alter­na­tively go to “Set­tings” –> “Man­age Cat­e­gories” –> “Log Entry Units” and cre­ate a new unit for how you would pre­fer to mea­sure your water intake.

      Best Regards,
      Team LightArrow


    • Scott
      Jan 04, 2014

      8 oz = 1 cup


  27. Johnathan Thomas
    Dec 30, 2013

    Ques­tion about default cal­en­dar. If I add some­thing in the cal­en­dar, I can’t see how to change which cal­en­dar I want. If I set up an appoint­ment in another cal­en­dar app, life­topix allows me to edit that appoint­ment, but I can’t fig­ure out how to edit and change the default cal­en­dar in life­topix. Any help?


    • Team LightArrow
      Dec 31, 2013

      Hi Johnathan,

      Thank you for reach­ing out to us with your question.

      To change the default cal­en­dar in Life­Topix fol­low these steps:

      1.) From the dash­board view (main screen) in Life­Topix tap on “Set­tings” (gear icon) from the left nav­i­ga­tion panel.
      2.) From the “Set­tings” screen tap on “My Set­tings“
      3.) From the “My Set­tings” screen scroll towards the bot­tom and find the “Default Device Cal­en­dar” sec­tion.
      4.) From the “Default Device Cal­en­dar” sec­tion tap on the “Cal­en­dar Title” field.
      5.) Now select the default cal­en­dar to use for Life­Topix.
      6.) Now tap the “Save” but­ton at the top right of the screen to save this set­ting update.

      Best Regards,
      Team LightArrow


  28. Ric
    Dec 29, 2013

    Hi,
    I’m using My.Agenda Ver­sion 2.0.85 since few months ago in my IPAD ver­sion 6.1.3 but I want to upgrade now my IPAD to iOS 7.0.4
    Could you please con­firm that My.Agenda will con­tinue to work with­out prob­lems?
    Regards,

    Ric


    • LightArrow
      Dec 29, 2013

      Hi Ric,
      Yes — we do sup­port iOS 7. Please do a backup (both an Online Backup and an Email Backup) from our Set­tings view to safe­guard your data before you upgrade to iOS 7, as for some users, the iOS 7 upgrade has caused them to have to rein­stall all apps (unre­lated to our app). Just to be safe, we highly rec­om­mend that you do reg­u­lar back­ups of your data from within our Set­tings view, and not rely on the iCloud back­ups as that does not backup our app’s data.
      Please let us know if you need any­thing else.
      Team LightArrow


  29. Christian
    Dec 04, 2013

    Hello,

    I want to down­load your app Life Top­ics. At this moment I use Smart Pad on my iPad, but I’m not very happy with it.
    Is there a way to sync all con­tent with your app? Thanks.


    • Team LightArrow
      Dec 04, 2013

      Hi Chris­t­ian,

      Thank you for reach­ing out to us.

      Do you know if Smart­Pad is able to export it’s infor­ma­tion in CVS for­mat? Life­Topix imports some data via CSV, so if Smart­Pad sup­ports CSV export we can look into it.

      Best Regards,
      Team LightArrow


      • Christian
        Dec 05, 2013

        Hello,

        I don’t think so. Mean­while two other questions:

        1) Can the 12 top­ics be cus­tomized? E.g I don’t need de topic “health” and want to cre­ate another?
        2) Can projects/tasks be trans­ported into calendar?

        Thanks,

        Chris­t­ian
        +32 (0) 495 80 70 40


        • LightArrow
          Dec 05, 2013

          Hi Chris­t­ian,

          1. As far as topic cus­tomiza­tion goes, cur­rently you can reorder, them and hide the ones you do not wish to ini­tially use. You can cus­tomize cat­e­gories under top­ics, but not cre­ate new top­ics yet. Can you give us an exam­ple of some­thing you’d want?
          2. Yes — all date rel­e­vant items are also auto­mat­i­cally entered into the iOS Cal­en­dar — this is cus­tomiz­able, you can choose the cal­en­dar you wish to write to as well as the set­ting for the alert reminder by type.

          Best regards,
          Team LightArrow


  30. Lee D
    Dec 01, 2013

    How do I cre­ate a reminder every four weeks on Wednesday?


    • Team LightArrow
      Dec 01, 2013

      Hi Lee,

      Our app sup­ports repeat sched­ules for tasks, appoint­ments & bills. You could cre­ate an appoint­ment and tap then blue but­ton labeled “Cre­ate and Add More Data” (if the appoint­ment is already crated this but­ton will not be present) then tap on the field with the text “Not set to repeat”. This will present you with the repeat sched­ule detail screen. Select the date you want this repeat sched­ule to start on and then tap on the “Repeat Every” field and select “1 months”. Next tap on the “Cus­tom” field which will show a popup for this set­ting. Tap on “Spec­i­fied Days” to check it. Next tap on the first box in the “Every” field and a popup will be shown. Select the value you want (i.e. Third or Fourth). Next select the day by tap­ping on the sec­ond box and select­ing “Wednes­day” form the list. Make sure to tap the “Set” but­ton. You can now spec­ify how many occur­rences you want or and end date for the repeat sched­ule. Make sure to tap the “Save” but­ton at the top right of the screen when you are done to save your changes.

      Best Regards,
      Team LightArrow

  31. […] Help Cen­ter pro­vides com­pre­hen­sive help, all user com­ments and replies, com­mon ques­tions, a pro­duc­tiv­ity por­tal, and […]


  32. David Moon
    Oct 28, 2013

    I’m using LightAr­row My.Agenda. Is there a way to quickly delete all of the tasks in the sys­tem? I want to remove the tasks com­pletely. I sync’ed with Too­dleDo, which down­loaded 750 tasks. Now I’ve decided not to use the task fea­ture of MyA­genda, but am hav­ing to delete the tasks one-by-one.


    • Team LightArrow
      Oct 29, 2013

      Hi David,

      Thank you for tak­ing the time to reach out to us with your question.

      Cur­rently there is no way to batch delete items in My.Agenda but we are adding sup­port for this in an update soon.

      We appre­ci­ate your patience as we work on this feature.

      Best Regards,
      Team LightArrow


  33. Richard
    Oct 26, 2013

    Just pur­chased My.agenda. Syncs great with ical for cal­en­dar stuff. Do I need to buy some­thing else to have it sync the reminder so that they are in the my.agenda app? Please help.


    • LightArrow
      Oct 26, 2013

      Hi Richard,
      Thanks for reach­ing out!
      My.Agenda does include the items in your iOS Reminders app as well (you can make sure it’s enabled in the fil­ter — the top right icon in the Agenda view and My Cal­en­dar view).
      Also, the Add but­tons in those views allow you to add entries in the iOS Reminders app as well as the iOS Cal­en­dar app.
      Please let us know if you need any­thing else!
      Team LightArrow


  34. Jerri
    Oct 22, 2013

    Hi, I am hav­ing trou­ble get­ting my iPhone & iPad. I have tried iCloud and when that didn’t work I down­loaded Drop­box and it still isn’t work­ing. I have my iPad set as my pri­mary device but as I enter items on my phone through out the day it will not sync to my iPad. I am about ready to give up on this app…


    • LightArrow
      Oct 22, 2013

      Hi Jerri,
      Thanks for reach­ing out, and sorry that you’re hav­ing this issue.
      We can set up a quick phone call with you and walk through the set up steps with you.
      One of the com­mon mis-steps some­times in set­ting up the Online Folder on Drop­box on the sec­ond device is to ti the Life­Topix­Sync folder instead of to the folder above it.
      If you reach out to us, we can set up a call and get you going. Please email us at sup­port @ lightar­row . com (with­out the spaces) and we’ll set up a time for Wednes­day.
      Best regards,
      Team LightArrow


  35. Rod day
    Oct 12, 2013

    Hi guys,
    Thank you for the phone call recently to help me sort out a sync­ing issue with life­topix. I am look­ing for­ward to the pro.contacts app you have announced, when do you think it will be available?


    • LightArrow
      Oct 12, 2013

      Hi Rod,
      We hope to wrap up devel­op­ment and test­ing by the end of Octo­ber for avail­abil­ity soon after that. It’ll be avail­able both as a stand­alone app, and also as an in-app pur­chase within Life­Topix.
      Team LightArrow


  36. Sherry Aliotta
    Oct 09, 2013

    I have been asso­ci­at­ing exist­ing items on my device cal­en­dar to cre­ate my project groups. When I do this, it is gen­er­at­ing a new invi­ta­tion on my device items to all of the other par­tic­i­pants. Is there a way to stop this? It is very con­fus­ing to everyone.


    • Team LightArrow
      Oct 09, 2013

      Hi Sherry,

      Thank you for reach­ing out to us with your question.

      When you say you are asso­ci­at­ing items in your device to cre­ate my project groups are you refer­ring to using the con­vert action in the Agenda view to con­vert a device cal­en­dar item to an item in our app?

      We are look­ing into this issue.

      Best Regards,
      Team LightArrow


  37. Julie Ronan
    Oct 08, 2013

    Your app was the biggest waste of $4.99 I have ever spent! You need to make peo­ple aware on your ad in the App Store that it does not work well with iCloud. Not every­one wants to set up 10 dif­fer­ent accounts just to use an app on all my devices & need to back up all my info. I request that you give me a refund but if you feel you do not want to I will file a com­plaint with Apples App Store.


    • LightArrow
      Oct 09, 2013

      Hi Julie,

      Thank you for tak­ing the time to reach out to us.

      We tried to send you an email but the address you pro­vided bounced.

      We rec­om­mend Drop­box as the syncs work faster with our app, how­ever we do work with iCloud. If you do not wish to use a Drop­box account, we can gladly assist you set­ting up the sync on iCloud. Please let us know. We work with our users to make sure they get value from our app. We can even a set up a phone call to walk you through the steps for sync setup.

      Apple han­dles all app pur­chase through their App Store on behalf of all app devel­op­ers. We do not have vis­i­bil­ity into the sales process, and they pay devel­op­ers once a month (a per­cent­age of all sales from the pre­vi­ous month). Because of this model, we really are not in a posi­tion to be able to issue a refund to any pur­chaser. We are aware that some­times cus­tomers who directly con­tact sup­port for the Apple’s App Store, cit­ing incor­rect pur­chases, Apple does issue an indi­vid­ual refund. It may be worth­while for you to pur­sue this pos­si­bil­ity through the App Store’s cus­tomer sup­port channel.

      We would humbly request that you give us a chance to resolve the issue for you.

      Best regards,
      Team LightArrow


  38. Andrea Schilling
    Oct 08, 2013

    Hi
    The life topix i bought some month ago was not func­tion­ing, so I sup­posed that i had to up-grade the ver­sion. I did so and it is func­tion­ing, but I lost all the tasks I had writ­ten on my cal­en­dar! There are only the tasks that are still open, the com­pleted or can­celed ones are not there!!
    How can I get them back?
    Thanks a lot


    • Team LightArrow
      Oct 08, 2013

      Hi Andrea,

      Thank you for reach­ing out to with your question.

      Would you mind check­ing in the fil­ter view for “My Cal­en­dar” and ver­ify that the entry for “Include Closed Items” is checked for inclu­sion?
      The fil­ter view is acces­si­ble from “My Cal­en­dar” by tap­ping on the fil­ter icon located near the top right of the screen. It is the square icon with lines in it.
      Once in the fil­ter view you will notice the first entry is “Include Closed Items”. If you tap on the box to the left of it you should notice it becomes checked. Check­ing this item will allow the “My Cal­en­dar” view to dis­play items that are closed (in the case of task this includes can­celed and com­pleted ones).

      This same process should be done in the “Agenda” view as well if you wish to see your closed items there.

      Best Regards,
      Team LightArrow


  39. L
    Oct 07, 2013

    I love this app, but I can­not fig­ure out how to add sub­cat­e­gories to my shop­ping lists (like aisles under the gro­cery cat­e­gory). How do I do this? Also, it would be great if a shop­ping product’s book­mark was some­how assessible from the shop­ping check­list. I can only see the book­mark to buy the prod­uct if I go to man­age prod­ucts. Thank you!


    • Team LightArrow
      Oct 07, 2013

      Hi,

      Thank you for reach­ing out to us with your question.

      You can man­age the cat­e­gories for prod­ucts by going to “Set­tings” –> “Man­age Cat­e­gories” –> “Products”.

      In our next major update we are enhanc­ing the UI to allow for very easy access to prop­er­ties and actions of an item. It will soon be very easy to access the book­marks for a shop­ping item.

      Best Regards,
      Team LightArrow


  40. Sarah
    Oct 05, 2013

    Hi, I’m incred­i­bly new to this, but I was won­der­ing if there was a way to man­u­ally make it pos­si­ble to cre­ate daily events that, only occur at cer­tain days of the week? My rea­son for this pur­pose is to keep to a strick sched­ule, but it’s incred­i­bly tedious to fill out all 7 days when my sched­ule only devi­ates from cer­tain days.
    Thank you!


    • LightArrow
      Oct 05, 2013

      Sarah,
      We are actu­ally work­ing on a “Sched­ules” fea­ture to make it easy to set up daily and weekly sched­ules of mixed items (tasks, appoint­ments, activ­i­ties, med­ica­tion, etc.). We hope to have it avail­able soon after our late-October release.
      Team LightArrow


      • Sarah
        Oct 05, 2013

        Wow thank you!


  41. Adrienne
    Oct 04, 2013

    Hi! I just pur­chased Life Topix for my iPad 2 yes­ter­day. I really love it so far, and I think it’s going to work out great for me. How­ever, your app details state it is uni­ver­sal (“buy…once and use on every iOS device”). When I went to down­load it onto my iPhone 5 so that I could sync my data, it’s say­ing that I have to pay another $4.99. Is this correct?

    Thanks.


    • LightArrow
      Oct 04, 2013

      Hi Adri­enne,
      You are cor­rect — one pur­chase is all you need for all your iOS devices. You need to be logged in as the same user in the iTunes Store app on the other device (same as the user account used for buy­ing it).
      On the sec­ond device, if you go to the App Store app, go to Updates (bot­tom right on iPhone), and then go to Pur­chased at the top, you should see all your pur­chased apps, and you should see our app with a cloud-down-arrow icon next to it. You can tap on that to down­load it into that device.
      Please let us know if that is not the case.
      Best regards,
      Team LightArrow


      • Adrienne
        Oct 04, 2013

        Hi! Thanks for get­ting back to me. I just tried again and my Life Topix pur­chase is now show­ing up on my iPhone. It took over 24 hours, but both devices have been incred­i­bly buggy for me since the iOS 7 update. :( I’m start­ing to refer to the newe OS as Win­dows Vista!

        I’m really enjoy­ing explor­ing the func­tion­al­ity of Life Topix. I can tell it’s already replac­ing sev­eral orga­ni­za­tional apps I’ve pur­chased over the last two years. Thanks so much for your hard work. Will def­i­nitely rec this app in the future!

        –Adri­enne


        • LightArrow
          Oct 04, 2013

          Adri­enne,
          Thanks for let­ting us know! You rock.
          Team LightArrow


  42. Ellen Boyd
    Oct 03, 2013

    I would like the abil­ity to ARCHIVE my projects so they would be removed from my main projects page with­out being deleted entirely. I don’t want to lose the infor­ma­tion con­tained in my old projects, but I do want to declut­ter my PROJECTS page so it will con­tain only my cur­rent list of assign­ments and not every project I ever entered into Life Topix.

    Thank you for your help and cons­der­a­tion. I think Life Topix is a great app!!
    Sin­cerely,
    Ellen Boyd


    • LightArrow
      Oct 03, 2013

      Hi Ellen,
      Thanks for reach­ing out with the kind words and the sug­ges­tion!
      We do plan to sup­port archiv­ing of items in the future.
      Best regards,
      Team LightArrow


  43. Veronica
    Sep 13, 2013

    Hi there,
    How can I copy check­lists from one event to another, or save them as a tem­plate for use in other events?


    • Team LightArrow
      Sep 13, 2013

      Hi Veron­ica,

      Thank you for reach­ing out to us with your question.

      To cre­ate a check­list tem­plate you can sim­ply cre­ate a check­list (add your check­list items) and save it.
      When you want to add a copy of this tem­plate check­list to an event you can open the template’s detail view and tap on the
      action but­ton (located at the bot­tom left of the view — box with arrow com­ing out icon) and select “Copy”.

      Steps for adding to an event:
      1.) After tap­ping on “Copy” then tap “View” from the popup which will open the details to the check­list.
      2.) In the check­list detail view tap on the more but­ton (green cir­cle with arrow point­ing left” located at the bot­tom right of the screen.
      This will bring in the right side panel.
      3.) On the right side panel tap on “Add” under the “Asso­ci­a­tion” sec­tion.
      4.) Tap on “Event” and then tap on the event you wish to asso­ciate this check­list with.
      5.) Tap “Save” and you are done. Now when you open your event you will see that this check­list has been added to it.

      Please let us know if you need any fur­ther assistance.

      Best Regards,
      Team LightArrow


  44. Chelsea
    Aug 21, 2013

    I have my life topic backed up with Drop­box on both my iPhone & iPad & my com­puter. I had to reset my iPad to new & down­load every­thing again. I am try­ing to get my info from my iPhone or com­puter on to my iPad. I can’t seem to do it. I have tried by email­ing a copy & back­ing up from there sev­eral times. How do I get the info into my iPad? I don’t care how, what­ever works.
    Thanks Chelsea


    • LightArrow
      Aug 21, 2013

      Hi Chelsea,
      Thanks for reach­ing out. We’ll gladly help. Would you like to do this via a phone call? If so please reach out to us at sup­port @ lightar­row .com (with­out the spaces) and we’ll set some­thing up soon.
      If not, let us know and wee’ll send you instruc­tions via email.
      Best regards,
      Team LightArrow


  45. Melanie
    Aug 20, 2013

    Ok, I’m try­ing to get an app that sched­ule a group of events auto­mat­i­cally. For exam­ple, I know that every time I plan an event at my house — be it a hol­i­day or birth­day or what­ever, there is an opti­mum time­line stuff to do. So, if I sched­ule a party for next month, I want the app to auto­mat­i­cally sched­ule me to send invi­ta­tions exactly 3 weeks before, buy party favors 2 weeks before, clean house a day before, etc. When I sched­ule a trav­el­ing event (dun­dra­con, reunion, what­ever), I want it to auto­mat­i­cally sched­ule to check on accom­mo­da­tions 2 months ahead of time, plan bud­get 1 month ahead, pack 2 days before, And so on. My job con­sists of groups of rou­tine tasks, and I think I could opti­mize the pace of my task list so that I’m not over­whelmed at the last minute. Can Life­Topix do this? Because it seems like I need to do it man­u­ally for each event. Am I miss­ing something?


    • Team LightArrow
      Aug 21, 2013

      Hi Melanie,

      Thank you for reach­ing out to us with your question.

      In our Octo­ber release we plan to add sup­port for task tem­plates. Task tem­plates will allow you to group a set of tasks. For exam­ple in your case you would be able to cre­ate a task tem­plate that would include tasks for send­ing invi­ta­tions (3 weeks before), buy­ing party favors (2 weeks before) and clean the house (a day before). The indi­vid­ual tasks would notify you via alerts when they needed to be done. Now you would cre­ate an event item in Life­Topix for your event and sim­ply add the task tem­plate to that even.

      Please let us know if this will work for you.

      Best Regards,
      Team LightArrow


      • Melanie
        Aug 21, 2013

        Thumbs up! I’ve been look­ing all over for an app that can do that. I can’t wait (but I will, lol)! Thanks a bunch!


  46. isinger
    Aug 17, 2013

    Thanks for an ambi­tious and inter­est­ing app, which I’ve just pur­chased and started using.

    In ver­sion 7.0.2, on an iPad mini, I’ve found a bug when I try to edit a Multi-Topic log form. I tap the > sign (in a blue cir­cle) that is sup­posed to bring me to the edit screen, and instead the app crashes and I return to the home screen. Repeat­able, with both of the multi-topic log forms I’ve cre­ated. (I went through a lot of rep­e­ti­tions, to make sure it had noth­ing to do with exactly where or how I was tap­ping the edit symbol.)


    • LightArrow
      Aug 18, 2013

      Hi isinger,
      Thanks so much point­ing this out to us! We apol­o­gize pro­fusely, and will fix this soon in the next update.
      Best regards,
      Team LightArrow


  47. clay cantrell
    Aug 14, 2013

    Hi Life­Topix Dev team -

    Tell me please, does Life­Topix aggre­gate and chart expenses in any way for a time period, like week, month etc. Being able to quickly enter expenses is great, but if I can’t track them, or ana­lyze the data (as with the fitness/health logs) it has lim­ited uses (for me). I have in mind an expense app like Expen­sify. maybe I just missed it some­where. Thanks!


    • LightArrow
      Aug 14, 2013

      Hi Clay,
      Thanks for reach­ing out. We do plan enhanc­ing the Finances sec­tion for expense reporting/charting, and same with bill pay­ments, shop­ping etc. Some of the fea­tures will be free in the update, and we may offer some more advanced fea­tures as a rea­son­ably priced in-app pur­chase (a “Pro Finance” pack, around $1 to $3).
      These fea­tures are planned for our Octo­ber release. Our Sep­tem­ber release is in progress already, with enhance­ments across other top­ics. We’ll update our roadmap page soon.
      Best regards,
      Team LightArrow


  48. Michelle
    Aug 03, 2013

    Also, how do I enter and save birth­days? Is there any spe­cial place or cat­e­gory for that in my.agenda?


    • LightArrow
      Aug 03, 2013

      Michelle,
      If you have the Peo­ple + Ser­vices topic (avail­able as in-app pur­chase), then in there, when you create/edit a per­son, you can set their birth­day and anniver­sary. You can also asso­ciate the per­son with a device contact.


  49. Michelle
    Aug 03, 2013

    I was won­der­ing if there is a way to look back at tasks and check­lists once they are com­pleted. I can’t seem to go back on the cal­en­dar and see what I did last week. Does that info just dis­ap­pear when it’s done?


    • LightArrow
      Aug 03, 2013

      Hi Michelle,
      Thanks for reach­ing out! You can go into the fil­ter (top-right) in My Cal­en­dar and select to show Inac­tive Items.
      Best,
      Team LightArrow


  50. Eric
    Jul 31, 2013

    I just pur­chased My.Agenda and did an in app pur­chase of the “every­thing”, is this the same as buy­ing Life Topix or is my setup miss­ing fea­tures that are offer­end in LT?


    • Team LightArrow
      Jul 31, 2013

      Hi Eric,

      When you pur­chase the “Every­thing Pack” in My.Agenda you will have the exact func­tion­al­ity as found in LifeTopix.

      Best Regards,
      Team LightArrow


  51. Jina
    Jul 28, 2013

    Hi! I’m really lov­ing Life­topix but I don’t really under­stand how to fil­ter tasks by cat­e­gories. I noticed that indi­vid­ual tasks, not projects, can also be assigned cat­e­gories, but only projects show up when you click on that cat­e­gory. Is there a way to fil­ter tasks specif­i­cally by category?


    • LightArrow
      Jul 28, 2013

      Hi Jina,
      That is some­thing we are adding in our 7.1 ver­sion next month (abil­ity to group tasks by cat­e­gory, owner, sta­tus, pri­or­ity, con­text tag, due date, etc.).
      Team LightArrow


  52. Nick
    Jul 26, 2013

    I’m a new LT 6.0 user (bought the app 2 days ago). Hav­ing dif­fi­culty this morn­ing enter­ing Blood Pres­sure val­ues. I select Health & Activ­ity, then Health Stats Log, then the indi­vid­ual cat­e­gory. I enter the value, then press done. Then I press the + sign in the upper RH cor­ner. When this hap­pens, I com­pletely exit LT and the value isn’t saved. This started hap­pen­ing this morn­ing. It worked OK the past cou­ple of days. Any ideas?


    • LightArrow
      Jul 26, 2013

      Hi Nick,
      We’ll work with you to fig­ure this out. Will you try to enter the value from the Quick Menu (bot­tom left of main dash­board view) and then select Quick Log (run­ning per­son icon), choose Health Stats, then select one of the logs for blood pres­sure val­ues, enter a value, and tap Save? Does that work?
      Team LightArrow


      • Nick
        Jul 26, 2013

        I’ve tried as you sug­gest from the Quick Launch sec­tion. I still doesn’t work. When I press SAVE, it exits Life­Topix and doesn’t save the data. I removed my i-Pad from the new Defender pro­tec­tive case to see if this was the cause, but it behaves the same way with direct touch­ing of the glass screen. I did notice a post from Patri­cia on 22MAY13, if that helps you. Any other ideas?


        • LightArrow
          Jul 26, 2013

          Hi Nick,
          We have our 7.0 update avail­able today (in the next hour or so). DO you mind updat­ing and try­ing again? We are not able to repro­duce the issue from our side, and may need your data to repro­duce the issue. Before apply­ing the update, please do an Email Backup from the Set­tings view of Life­Topix. If the issue per­sists, please email us at sup­port @ lightar­row . com (with­out spaces) and we’ll work with you difrectly, and set up a phoen call if needed.
          Best regards,
          Team LightArrow


  53. Joseph
    Jun 13, 2013

    Can you please give us more cus­tomiz­abil­ity with the names of cat­e­gories and how things are orga­nized? I want to be able to move some top­ics around or change the name and I can’t because its not allowed. Shouldn’t I be able to change the name to what­ever I want to call it? I like the app but these kinda things make me not wanna use it. Hope it gets fixed


    • LightArrow
      Jun 14, 2013

      Hi Joseph,
      Thanks for reach­ing out to us!
      We do sup­port mov­ing top­ics around (or hid­ing them) in the My Top­ics view by tap­ping on the (i) but­ton on the top right. Cat­e­gories for top­ics are editable (can be renamed, deleted, hid­den, new ones added, etc) from the Man­age Cat­e­gories sec­tion of Life­Topix Set­tings view.
      Regard­ing renam­ing top­ics, we do want to sup­port that, and want to make sure we under­stand what you mean. Can you give us an exam­ple of what you’d rename some top­ics to? For exam­ple, would you call “Tasks + Projects” some­thing dif­fer­ent? Some exam­ples would help us under­stand what users have in mind, so that we can fig­ure out a way to sup­port it prop­erly.
      Best regards,
      Team LightArrow


      • JMBW
        Jul 26, 2013

        Yes, that’s exactly right. It would be great to be able to rename say “Tasks and Projects” as say “Goals” or some­thing like that. I would also find more func­tion­al­ity in the Finan­cial topic if I could cre­ate my own cat­e­gories under the tab and not have to use the ones that are there already like “Expense Cal­en­dar” or “Pay­ments Cal­en­dar.” Thanks!


        • LightArrow
          Jul 27, 2013

          That makes per­fect sense. We are mak­ing improve­ments in the Finances areas and will take your sug­ges­tions into account.
          Team LightArrow


  54. Jennifer
    Jun 10, 2013

    Im just get­ting started with LightAr­row. Is there a way to import ingre­di­ents from a recipe to a gro­cery shop­ping list?


    • LifeTopix Support
      Jun 10, 2013

      Hi Jen­nifer,

      Thank you for reach­ing out to us with your question.

      We have plans to sup­port creating/updating shop­ping lists with items from a recipe in an update in the near future.

      Best Regards,
      Team LightArrow


  55. Murray
    Jun 02, 2013

    Why did I pay $5.49 for this app when your web site says it’s $4.99? A bit con­fused here.


    • LightArrow
      Jun 03, 2013

      Hi Mur­ray,

      Thanks for reach­ing out, and thanks for buy­ing Life­Topix!
      We (the app devel­op­ers) do not con­trol the pur­chase process, the App Store does. The only thing we spec­ify (being US based) is the price in the US store. Our price in the US store is $4.99. It varies by coun­try, and also by sales tax — all that is auto­mat­i­cally han­dled by the App Store.

      Best regards,
      Team LightArrow


      • Murray
        Jun 03, 2013

        Thanks for that


  56. Patricia
    May 22, 2013

    Ever time I go to save or to add some­thing or kicks me out help


    • LightArrow
      May 22, 2013

      Hi Patri­cia,
      We reached out to you from sup­port. We’ll work with you directly to resolve this. If you did not get our ear­lier email, please email to us at sup­port @ lightar­row . com (with­out the spaces).
      Best regards,
      Team LightArrow


  57. Michelle
    May 20, 2013

    Is there a way to email a task that will then show up in my task list?


    • LifeTopix Support
      May 20, 2013

      Hi Michelle,

      Thank you for reach­ing out to us with your question.

      This fea­ture is already in devel­op­ment and test­ing and we plan to release it in the June-July time­frame. Ini­tially we will sup­port Gmail with the abil­ity to con­vert emails into tasks, projects, trips, notes, etc.

      We may release this fea­ture as an inex­pen­sive in-app pur­chase (Advanced Inbox) to LifeTopix.

      Best Regards,
      Team LightArrow


  58. Kellum
    May 19, 2013

    Hi LT team. I’m debat­ing on whether to use Life­Topix for track­ing my tasks and projects. Is there a way to for­ward email from my email app and cre­ate a task from it?


    • LifeTopix Support
      May 20, 2013

      Hi Kel­lum,

      Thank you for reach­ing out to us with your question.

      This fea­ture is already in devel­op­ment and test­ing and we plan to release it in the June-July time­frame. Ini­tially we will sup­port Gmail with the abil­ity to con­vert emails into tasks, projects, trips, notes, etc.

      We may release this fea­ture as an inex­pen­sive in-app pur­chase (Advanced Inbox) to LifeTopix.

      Best Regards,
      Team LightArrow


  59. Carolyn R
    May 19, 2013

    I LOVE this app and Life­Topix. I’m try­ing to set up my life on here but it keeps crash­ing or just not respond­ing. After wait­ing 1–2 min­utes, I exit from the pro­gram and try again. I will try the Mac pro­gram to see if I have bet­ter luck. I want to be able to use most of the func­tions and look for­ward to update fixes. I have the iPhone 4 so I know it’s slow but I am impa­tient in this day of do it now! Lol. Thank you and ill keep trying.


    • LifeTopix Support
      May 19, 2013

      Hi Car­olyn

      We apol­o­gize for the crashes you are expe­ri­enc­ing. We will look into this prob­lem but to help us bet­ter track down the prob­lem would you mind answer­ing a few ques­tions for us?

      Which ver­sion of Life­Topix are you using?
      Are you using Life­Topix cloud sync? If so which cloud ser­vice are you using? (i.e. Drop­box, Google Docs, …)
      What are you doing in the app when it crashes?

      We sin­cerely appre­ci­ate your patience.

      Best Regards,
      Team LightArrow


  60. Patrick
    May 16, 2013

    Hi life­topix help, I have a spe­cific ques­tion. I work as a sub con­trac­tor, and would like to keep a tab of the amount I am owed in a clear tab. You seem to have set this up with­out hav­ing any soft­ware for work commitments.


    • LightArrow
      May 16, 2013

      Hi Patrick,
      If we under­stand you cor­rectly, you want to keep track of expenses? Or do you mean the pay­ments fea­ture in Finances? We do plan to sup­port “Pay­ments To Me” in the near future to keep track of pay­ments from oth­ers to one­self. Today we sup­port pay­ments out to oth­ers — ser­vice providers and other peo­ple.
      Best regards,
      Team LightArrow


  61. mercastelo
    May 02, 2013

    Hi team, Great appli­ca­tion! Can I use my google cal­en­dar such as a prin­ci­pal cal­en­dar? Thanks


    • LightArrow
      May 02, 2013

      Thanks for the kind words and the ques­tion!
      Yes, you can — if you have the google cal­en­dar added to your device Cal­en­dar app, in our app you can go to the Set­tings view, and in My Set­tings, set the default cal­en­dar to that one.
      Best regards,
      Team LightArrow


      • Glenn
        May 07, 2013

        How do I print a report. For all my finan­cial data, trans­ac­tion records and so on. I don’t want to have too go into each one indi­vid­u­ally. Just wanna goto bank account and print all transaction.


        • LifeTopix Support
          May 08, 2013

          Hi Glenn,

          Thank you for reach­ing out to us with your question.

          We do plan to add print­ing sup­port in many more views (includ­ing reports in the finan­cial topic) in the next few updates.

          Best Regards,
          Team LightArrow


  62. John M Borders III
    Apr 23, 2013

    how do I direct an appoint­ment or event to dif­fer­ent cal­en­dars?
    I have sev­eral dif­fer­ent cal­en­dars on Icloud, but can­not access them directly when mak­ing appoint­ments etc on Life Topix


    • LifeTopix Support
      Apr 23, 2013

      Hi John,

      Thank you for reach­ing out to us with your question.

      We have had oth­ers request the same fea­ture recently. We plan to add sup­port for this in our 6.1 update.

      Best regards,
      Team LightArrow


  63. John
    Apr 21, 2013

    Amaz­ing appli­ca­tion, congratulations!

    a) I notice that there is a lit­tle delay or lag of the app in my iphone 4. Is this hap­pen­ing because of the old cpu and ram of my device?
    b) Are you plan­ning a greek trans­la­tion of the application?

    Thank you very much. Sorry for my bad English


    • LifeTopix Support
      Apr 21, 2013

      Hi John,

      Thank you for reach­ing out to us with your questions.

      We have made many per­for­mance improve­ments in our last few updates and will con­tinue to do so. Would you mind telling us where you are see­ing the most lag when using Life­Topix? This will help us focus on the right places and make the biggest impact.

      We plan to work on sup­port­ing var­i­ous lan­guages but will first start with the lan­guages Apples recommends.

      Best regards,
      Team LightArrow


  64. Kristine Belden
    Apr 21, 2013

    Hi — Is there a way to show notes in my iOS cal­en­dar? Thanks,


    • LifeTopix Support
      Apr 21, 2013

      Hi Kris­tine,

      Thank you for reach­ing out to us with your question.

      Cur­rently we cre­ate device events in the iOS Cal­en­dar app for tasks, projects, events, occa­sion reminders, shop­ping lists, trips/visits and bills. We plan to add Life­Topix notes to the iOS Cal­en­dar app as well in a future update.

      Best regards,
      Team LightArrow


  65. db
    Apr 17, 2013

    Hi,
    Great app!
    I have a Mac and an iphone 5. Down­loaded app on phone and Air access on Mac. I don’t have access to wire­less for the Mac. Eth­er­net only. I’ve been able to sync to reminders and ical through icloud but can­not sync iphone app to desk­top app with­out wire­less? Why can’t I do it thru the USB?
    Any input appre­ci­ated…
    Thanks.


    • LifeTopix Support
      Apr 18, 2013

      Hi,

      Thank you for reach­ing out to us with your question.

      As long as both your Mac and your iPhone are on the same net­work (regard­less of whether you are using wire­less or eth­er­net on your Mac) you will be able to use AirAc­cess to con­nect to your iPhone. Are both your iPhone and Mac con­nected to the same net­work or are you using the cel­lu­lar net­work on your iPhone?

      Our cur­rent plan is to sup­port Mac, Win­dows (tablets and PC) and Android devices, with full auto­matic sync across devices in the future.

      Best regards,
      Team LightArrow


      • DB
        Apr 18, 2013

        Hi,
        Thanks for the response. I’m using cel­lu­lar on the iphone. How do I con­nect the phone and mac to the same net­work with­out wire­less? (Mac is eth­er­net)
        Thanks!


        • LifeTopix Support
          Apr 19, 2013

          Hi,

          Cur­rently both the Mac and the iPhone must be on the same net­work for AirAc­cess to work with the Life­Topix. We do plan, in addi­tion to iOS devices, to sup­port Mac, Win­dows (tablets and PC) and Android devices, with full auto­matic sync across devices in the future. This sup­port will work over WiFi and will work over the cel­lu­lar net­work as well.

          We appre­ci­ate your patience.

          Best regards,
          Team LightArrow


  66. randy
    Apr 14, 2013

    I can’t get loca­tion ser­vices set up on my iPad…the whole loca­tion ser­vices page is grayed out (not so on my iPhone) and strangely, Life­Topix doesn’t show up on my iPhone Noti­fi­ca­tions list (nei­ther on the “in Noti­fi­ca­tion Cen­ter” list nor the “Not in Noti­fi­ca­tion Cen­ter” list). It’s not in the Loca­tions Ser­vices list on the iPhone, but it is in the Loca­tion Ser­vices list on my iPad, although it is not selec­table (none of them are). I’ve rebooted the iPad, no change. Run­ning the lat­est update on iOS on both my iPad mini and my iPhone 5. Any sug­ges­tions are welcome.


    • LifeTopix Support
      Apr 14, 2013

      Hi Randy,

      Thank you for reach­ing out to us with your question.

      When the Loca­tion Ser­vices page is grayed out it is usu­ally a result of the loca­tion ser­vices being set to not allow changes. To make sure that your loca­tion ser­vices is set to allow changes please go to Settings->General->Restrictions. Make sure your restric­tions are either OFF or if it is ON that the Loca­tion Ser­vices is set to Allow Changes.

      When Life­Topix requests per­mis­sion to use noti­fi­ca­tions the sys­tem will prompt the user for per­mis­sion. This action should result in Life­Topix being added to the list of notifications.

      Best regards,
      Team LightArrow


  67. Tim
    Apr 13, 2013

    Hi, can you tell me if the agenda fea­ture can be set to alert me every morn­ing with a list­ing of the thing I have due for work­ing on that day ?? Thanks


    • LightArrow
      Apr 14, 2013

      Hi Tim,
      Dated items (tasks with due dates, bills, events, etc) fire off indi­vid­ual local noti­fi­ca­tions. We are adding the abil­ity to option­ally throw an alert with all your items for the day in it.
      Team LightArrow


  68. Ivan casas
    Feb 23, 2013

    Hi Team,

    How can I assign a near me (geolo­cal­iza­tion) of my shop­ping list. That way when I am close to the store, it will let me know?

    Regards,

    Ivan


    • LifeTopix Support
      Feb 24, 2013

      Hi Ivan,

      Thank you for reach­ing out to us with your question.

      Life­Topix allows you to assign a seller to a shop­ping item (in your shop­ping list) and the seller can have a loca­tion assigned to it. You can tap on “Near Me” on the left side panel of the dash­board (main view) to see items that are near you. In the case where a seller has a loca­tion near you and that seller has been assigned to a shop­ping item then the shop­ping item will be included in the list of items nearby.

      To assign a seller to your shop­ping list sim­ply tap on the more but­ton (green down arrow) at the right of the shop­ping item and select “Details”. Tap on the “Seller” field and select a seller and then tap “Save” at the top right of the screen.

      To assign a loca­tion to the seller sim­ply go to “Peo­ple + Ser­vices” –> “Ser­vice Providers” –> “All Ser­vice Providers” and find your ser­vice provider. Tap on the more but­ton (green down arrow) and select “Details”. At the bot­tom of the screen you will see some icons. The third one to the right is the loca­tion set­ting icon. Tap the icon and set the loca­tion for the seller and then tap “Save” at the top right of the screen.

      We plan to add auto­matic loca­tion alerts in the future.

      Best regards,
      Team LightArrow


  69. sam millender
    Feb 11, 2013

    When I copy an entire check­lists, the copy places my items in a ran­dom order. Is this a bug?
    I would like for my items to retain their posi­tion in the list.

    Also, edit­ing in AirAc­cess is extremely limited.

    Please help.

    Thank you. Sam Mil­len­der (415)608‑9392


    • LifeTopix Support
      Feb 11, 2013

      Hi Sam,

      Thank you for reach­ing out to us and let­ting us know about this issue. We rely on engaged cus­tomers, such as your­self, to help us improve Life­Topix.
      We have ver­i­fied that when a check­list is copied that the order of its items are not main­tained. We will fix this in our next update.

      We are cur­rently work­ing to improve AirAc­cess and plan to have an update in the near future.

      Best regards,
      Team LightArrow


  70. David Breckenridge
    Feb 03, 2013

    I review Life Topix and was very impressed. I just down­loaded to my ipad. On the home screen and on the top ban­ner are three but­tons, Agenda Alerts and News. News appears to be some of my recent inquires. HOW do I remove an item from the list if I no longer want it to appear?

    Thank you,
    Dave


    • LifeTopix Support
      Feb 03, 2013

      Hi David,

      Thank you for reach­ing out to us with your question.

      To clear a news item from the list sim­ply swipe the item (to the right or left) to clear it. When you swipe the item a red but­ton will appear to the right of the item with the title “Clear”. Tap on the “Clear” but­ton to clear the news item.

      Best regards,
      Team LightArrow


  71. Robert Wagner
    Feb 01, 2013

    I just got with Blue­beam regard­ing URL scheme for their prod­uct.
    They gave me the fol­low­ing
    It is blue-beam-revu://
    And the app id is 528122602

    Put this in and it still does not work. Is there some­thing you must do on your end?

    Thanks
    Bob Wagner


    • LightArrow
      Feb 01, 2013

      Hi Robert,

      Noth­ing is needed from our side as long as the app is installed and the launch URL is cor­rect (the app id is only used to find the icon), and the app sup­ports being launched from other apps.
      After play­ing around with the URL, we were able to launch Blue­beam Vu on the iPad with the URL Bluebeam://start — the app id we got was 489696286.
      They have another app called Revu which we have not tried.
      Hope this is helpful.

      Best regards,
      Team LightArrow


  72. Bob
    Jan 23, 2013

    I use Siri all the time for reminders. These show up in Life Topix as device reminders. Is there away to add these Device Reminders to my Hot List.


    • LifeTopix Support
      Jan 23, 2013

      Hi Bob,

      Thank you for reach­ing out to us with your question.

      The Hot List cur­rently does not sup­port device reminders. We are work­ing to sup­port this in the future.

      Best regards,
      Team LightArrow


      • Bob
        Jan 24, 2013

        Is there at least a way to view only my reminders (includ­ing device reminders) together within Life­Topix? With­out hav­ing to simul­ta­ne­ously view other items on my cal­en­dar? So I can be sure I’ve taken care of all of them.


        • LightArrow
          Jan 24, 2013

          Hi Bob,
          You can either change the fil­ter (top right icon below +) in the Home Agenda or the My Cal­en­dar view to uncheck all other items (projects, tasks, etc.) — or you can use the “Events, Appoint­ments, Reminders” view in the Events topic (which has its own fil­ter as well). You can add the lat­ter view to the Hot List for eas­ier access. You can do that by going into the Events topic, and then tap­ping on the down green tri­an­gle next to the “Events, Appoint­ments, Reminders” view and choose Add to Hot List.
          Best regards,
          Team LightArrow


  73. Kent Örtendahl
    Jan 18, 2013

    I want to repeat a task from com­ple­tion. Until then I can not use The pro­gram. Please include that.


    • LightArrow
      Jan 19, 2013

      Hi Kent,
      Do you mean you want it to repeat at a reg­u­lar inter­val when the cur­rent instance is marked com­plete?
      Best regards,
      Team LightArrow


      • Kent Örtendahl
        Jan 22, 2013

        That is cor­rect.
        When I mark it as done, then the next shoiuld be cre­ated.
        Best Regards
        Kent


        • LifeTopix Support
          Jan 22, 2013

          Hi Kent,

          Other users have asked for auto-repeating tasks (new instance cre­ated when cur­rent instance is com­pleted). This is a vari­a­tion of the way we do repeat­ing tasks today (all instances cre­ated ini­tially). We intent to do this in the near future.

          Best regards,
          Team LightArrow


  74. Bob
    Jan 16, 2013

    I notice that cal­en­dar events are also added to my device cal­en­dar. It would be nice if I could do some­thing sim­i­lar with reminders. I use Siri to sched­ule reminders.. would be awe­some if they could like­wise show up in LifeTopix.


    • Bob
      Jan 16, 2013

      Never mind.. I spoke to soon. I see it works!!! I was look­ing in To-Do list instead of home screen. What an amaz­ing app! Thanks!


  75. AndiB
    Jan 11, 2013

    How can i accept invi­ta­tions from other iCloud-Calendar-Users? Is this pos­si­ble within LIfe­Topix? Thanks.


    • LightArrow
      Jan 11, 2013

      Hi AndiB,
      Thanks for the ques­tion. You can­not directly respond to an event invi­ta­tion. How­ever, that event is vis­i­ble in Life­Topix (Home, My Cal­en­dar, and Event topic views), so you can see edit it from those. In the My Cal­en­dar fil­ter (icon on top right below + icon) you can select which cal­en­dars from your device you want to see from inside Life­Topix cal­en­dar views.
      Best regards,
      Team LightArrow


  76. Alyix
    Jan 11, 2013

    Great app, and I am really, really try­ing to learn how to use it. It seems to be very com­pli­cated and chal­leng­ing for me to learn, but I am not giv­ing up yet. I have lim­ited band­width so I am won­der­ing if there is a detailed offline man­ual that I can down­load. Also, I would like to have color options, and color high­light­ing options would be awe­some. Thank you for such a well rounded app!


  77. Bob
    Jan 10, 2013

    Wow! Love this app! ..but how can I view my con­tacts? Does not seem to show my iPhone con­tacts even though I gave it per­mis­sion. Maybe I just don’t know where to click.


    • LightArrow
      Jan 11, 2013

      Hi Bob,
      Thanks for the kind words!
      The device con­tacts are uti­lized in Life­Topix as and when you need them — for exam­ple, if you cre­ate a ser­vice provider (your doc­tor, or your plumber) you can uti­lize the con­tacts data for them to asso­ciate with the ser­vice provider, so that you have access to their con­tact info with­out hav­ing to leave Life­Topix. Same for trip com­pan­ions, event invitees/co-hosts, task own­ers, project par­tic­i­pants, etc.
      We hope this helps.
      Best regards,
      Team LightArrow


  78. Marty
    Jan 09, 2013

    Why is the app tak­ing so long to load approx 3 minutes???


    • LightArrow
      Jan 09, 2013

      Hi Marty,
      We are truly sorry for that. There is a defect in the cur­rent ver­sion that causes the app to some­times take a long time to load when iCloud Sync is enabled. We have fixed this defect in the 5.2 update that we are sub­mit­ting to Apple next week.
      Best regards,
      Team LightArrow


  79. Bettina Womack
    Dec 21, 2012

    Falling more in love with this App every­day. Is there a way to change or get rid of the cat­e­gory col­ors? Is there a way to con­trol the size of the box made in my cal­en­dar when I sched­ule some­thing? Thanks a mil­lion. Merry Christ­mas and a Happy New Year!


    • LightArrow
      Dec 21, 2012

      Hi Bet­tina,
      Thanks so much for the kind words! Merry Christ­mas and a Happy New Year to you as well!
      The size of the box made on the cal­en­dar is auto­mat­i­cally depen­dent on the dura­tion of the item — there is not a way to con­fig­ure it. Can you give us an exam­ple of what you meant, so that we can see how we could sup­port that in the future? Also, we’re not sure what you meant by the cat­e­gory col­ors. Unused cat­e­gories for things like projects, ser­vice providers, etc. can be deleted by swip­ing on them. If you meant the col­ors of the cal­en­dar items, they are auto­mat­i­cally picked up from the device cal­en­dar col­ors, and in the fil­ter of My Cal­en­dar, you can select which device cal­en­dars you wish to include in your My Cal­en­dar view.
      Best regards,
      Team LightArrow


  80. Elizabeth
    Dec 20, 2012

    I’m hav­ing an issue with the cal­en­dar fea­ture and events labeled on my var­i­ous cal­en­dars as “all day” events. On the Gmail accounts I use for work, per­sonal and my husband’s cal­en­dar the “all day” des­ig­na­tion is com­mon. It shows up in my other iOS cal­en­dar apps as a sin­gle entry at the begin­ning of the day but on Life­Topix the entries take up the entire day mak­ing the weekly cal­en­dar view (my pre­ferred view) a mess to use. Is there any way to change the way “all day” items show up on the Life­Topix cal­en­dar?
    Thanks.


    • LifeTopix Support
      Dec 20, 2012

      Hi Eliz­a­beth,

      Thanks for reach­ing out to us with your ques­tion. We apol­o­gize for the incon­ve­nience, the good news is that we have fixed this in 5.2. We expect it to be avail­able in the next 2–3 weeks.

      Best Regards,
      Team LightArrow


  81. Kent Örtendahl
    Dec 18, 2012

    I am con­nected to Icloud via 3G con­nec­tion. Why can I not sync? Please upgrade.


    • LightArrow
      Dec 18, 2012

      Hi Kent,
      Life­Topix needs a WiFi con­nec­tion to set up the ini­tial iCloud sync on each device. After that, changes prop­a­gate on 3G.
      Please let us know if you need more help.
      Best regards,
      Team LightArrow


  82. Julian Cosgrove
    Nov 08, 2012

    Hi
    Just get­ting used to the app but can’t find how to add repeat­ing credit trans­ac­tions such as salary.
    Thanks


  83. Lewis Santos
    Nov 07, 2012

    I have updated to ver­sion 5.1 of Life­Topix. The app has now read the “reminders” in Reminders but it seems only as reminders not as tasks as I now have 56 reminders in the app but zero tasks. Per­haps I mis­un­der­stood the inten­tion, but I was expect­ing to now also have 56 tasks which I have syn­chro­nised between Out­look and Reminders via Exchange. I may be miss­ing some­thing, or not?, in which case do you plan to treat the imports from Reminders as full tasks some time in the future?
    Lewis Santos


    • LightArrow
      Nov 07, 2012

      Hi Lewis,
      Thanks for upgrad­ing to 5.1 and for your ques­tion. Yes, we show the entries from the device Reminders app as exactly that, with the abil­ity to check them off as com­plete the same same way the Reminders app allows to do. So the behav­ior is more like a to do or a task, rather than like a tra­di­tional reminder which only has a title and a time. But more directly to your point, just like we allow device Cal­en­dar app entries to be con­verted to tasks, projects, trips, events, vis­its etc in Life­Topix, we will add the same abil­ity where you can con­vert Reminder app entries to Life­Topix items in the future.
      Again, thanks for using Life­Topix and keep your ques­tions and sug­ges­tions com­ing.
      Best regards,
      Team LightArrow


  84. Jon
    Oct 29, 2012

    Was won­der­ing what the best selec­tion was for bill input and alerts? I’d like to enter the data and have them trigger.


    • LightArrow
      Oct 29, 2012

      Hi Jon,
      Bills to show up in the What’s Next view and My Cal­en­dar view, as well as in the Alerts view when they’re over­due. They also can be con­fig­ured to cre­ate device cal­en­dar entries with reminders in Life­Topix Set­tings.
      Also, we sup­port local device noti­fi­ca­tions for these types: Task, Reminder, Appoint­ment, Infor­ma­tion, Trip, Visit, Project, Event — and Bill will be added in the next update after 5.1.
      We hope this helps,
      Team LightArrow


  85. Kaz
    Oct 14, 2012

    Hi Team,
    I like the idea of this app and am work­ing my way through it, with much to learn. In Finances, my credit cards seem to come up as debit bal­ances — so it shows more money than I actu­ally have! Is there a way to con­vert them to credit bal­ances? Thanks, Kaz.


    • LightArrow
      Oct 14, 2012

      Thanks for the ques­tion, Kaz! The way we meant the credit crd bal­ance to work is to have the the credit limit as the start­ing Bal­ance. Then you can to add trans­ac­tions to the account (With­drawal when you pay for a pur­chase with it, Deposit when you pay off the credit card bill), so at any give point your Cur­rent Bal­ance is what­ever is avail­able in your credit line. In the list of trans­ac­tions, deposits show as pos­i­tive, for exam­ple $2000.00 and with­drawals shows up as neg­a­tive (with paren­the­ses), for exam­ple ($500.00). We have tried to gen­er­al­ize the account and trans­ac­tions across all account types which has made it a lit­tle unclear. We are plan­ning to improve the word­ing and flow in the near future to make it clearer.
      Best regards,
      Team LightArrow


  86. Terri
    Oct 08, 2012

    Hi, I am glad to have found your app! I’m in the learn­ing curve and have a ques­tion about how to change a task to a shop­ping list item — and is there an easy way to change it? I could not locate this info under help, but per­haps I looked in the wrong place.

    Thank you very much!!
    Terri


    • LightArrow
      Oct 09, 2012

      Hi Terri,
      Thank you for using Life­Topix and for reach­ing out with your ques­tion. There is not really a way to con­vert a task into a shop­ping item, as a shop­ping item has an asso­ci­ated prod­uct with it. We make adding a shop­ping item as sim­ple or as com­plete as you wish it to be — if you use the lightning-add, you can start typ­ing in the item name, and if already in the prod­uct data­base from being added before, it shows up tobe picked instantly. If not found, you can just add the item you searched for with a sin­gle tap. If you wish or need to, at any time after­wards you can tap on the item to enter other detail like amount, prices, seller, etc.
      We hope this helps.
      Best regards,
      Team LightArrow


  87. Ashley Cova
    Sep 20, 2012

    I am so excited to learn about all the great fea­tures this app has to offer! I have a ques­tion, though. I just down­loaded the app today and I’m try­ing to fig­ure out how to con­fig­ure my device cal­en­dar in the app. When I go to set­tings it says Device Cal­en­dar Name and there’s noth­ing there to add. When I click can­cel, the app crashes. I hope this makes sense. Can you help me with this? Thanks in advance :)


    • LightArrow
      Sep 20, 2012

      Hi Ash­ley,
      That is our fault. We had missed a cal­en­dar related change needed by iOS 6. We have already sub­mit­ted an update (5.0.4) to Apple for expe­dited approval, which resolves the issue and brings the device cal­en­dars back into Life­Topix. We expect it to be avail­able to users in the next cou­ple of days. Although Apple must be flooded with iOS 6 related updates for apps right now, then have been very good at speed­ing up approvals.
      We truly apol­o­gize for the incon­ve­nience in the mean time.
      Best regards,
      Team LightArrow


  88. Valerie
    Sep 13, 2012

    I’m sorry if this is a crazy ques­tion but the finance sec­tion for Life top­ics is all man­ual cor­rect? Noth­ing feeds directly from the bank­ing or credit insti­tu­tions (balances/transactions) as other finance appli­ca­tions do cor­rect? Right now I have a Banking/Finance app, a To Do list app, my Cal­en­dar app, etc, etc, etc. I was look­ing for an app that allowed man­age­ment of all these top­ics within ONE app. From my ini­tial review of this app I thought I had found it but the Finance sec­tion doesnt pro­vide the same sup­port as other Finance apps (mint.com/PageOne). Maybe I’m just not under­stand­ing how this app works but it would be great if we could list accounts in the all accounts sec­tion, not­ing there spe­cific due dates/amounts and that infor­ma­tion would feed into the pay­ment cal­en­dar. Again, maybe I’m just not get­ting it, but it seems to me to pro­vide viable sup­port for finan­cial infor­ma­tionI the dif­fer­ent cat­e­gories of the finance sec­tion would tie together more, allow­ing bet­ter track­ing. Also if the pay­ment cal­en­dar could be auto pop­u­lated with the account details (due dates/amounts) from the All account sec­tion users would only have to update the pay­ment cal­en­dar to reflect the date/amount paid. If I’m miss­ing some­thing please, please help!!


    • LightArrow
      Sep 14, 2012

      Hi Valerie,
      You are cor­rect — the finan­cial track­ing in Life­Topix cur­rently does not have any online inte­gra­tions. It only inte­grates with other top­ics within Life­Topix — for exam­ple, pay­ments for peo­ple and ser­vices, where the ser­vices may be for spe­cific events, projects, trips, etc., and the expenses and bills inte­gra­tion with the My Cal­en­dar view.
      We do plan to sup­port online inte­gra­tions in the Finances topic in the future.
      Best regards,
      Team LightArrow


  89. BP
    Sep 06, 2012

    Hi.
    I am a new user. I went to add my weight for today but found only pounds. I need it to be met­ric (kg). I couldn’t any way to change units.
    Thanks.


    • LightArrow
      Sep 06, 2012

      Hello BP,
      Thanks for the ques­tion. You can eas­ily add or edit log units. From the Life­Topix dash­board view tap on the Quick Menu (bot­tom left) to fan-out the icons includ­ing the Set­tings (gear) icon. Please tap on that, then select Man­age Cat­e­gories. From there, go to Log Entry Units. Scroll down to see the one called “pounds”. Tap on the blue cir­cle (>) icon next to it — it’s tricky to tap on it as it’s a lit­tle small. The detail view of that cat­e­gory opens up. The top bar in blue should say “Cat­e­gory” and not “Man­age Cat­e­gories”. Below that, in green you’ll see the word “pounds”. Tap on that and change it to kg. Then tap on Save on the top right, and you are done!
      Best regards,
      Team LightArrow


  90. Kim
    Sep 01, 2012

    Under My Con­texts, is there a set­ting to hide com­pleted tasks from view and the con­text count within that con­text? I’m check­ing my tasks and it’ll show I have 3 items to do under a con­text but two of them were com­pleted so I really only have one more item left to do. Thank you.


    • LightArrow
      Sep 01, 2012

      Another great idea! Will do so in the near future. Thanks!
      Team LightArrow


  91. Kim
    Sep 01, 2012

    I have an appoint­ment this after­noon and I have asso­ci­ated it with a ser­vice provider. Is there a way to have the address from this con­tact show up in the appoint­ment? I need to know where I’m going. Thanks!


    • LightArrow
      Sep 01, 2012

      Hi Kim,
      That is a great sug­ges­tion! We should be able to add that in an update in the near future. We can dis­play the loca­tion in the detail view if the asso­ci­ated item (in this case the ser­vice provider) has a loca­tion via its asso­ci­ated con­tact.
      Best regards,
      Team LightArrow


      • Kim
        Sep 01, 2012

        Awe­some!! Thank you for being so responsive!!


  92. Jesse Turtleman
    Aug 31, 2012

    I can’t “search” the help for my ques­tion. You ear­lier told me I can do recur­ring events. The only recur­ring I can see is annu­ally. And I can’t even get that to come up prop­erly. I have events that recur in a way that doesn’t fit with annu­ally. How do I get recur­ring choices to come up?


    • LightArrow
      Aug 31, 2012

      Hi Jesse,

      If you go to the Events topic under My Top­ics, you will see a row called Appoint­ments. If you tap on that, you will be in the Appoint­ments view where you see a + but­ton on the top right. Tap it to add a new one, enter a title and time (Starts and Ends), and tap Save. If you open the the appoint­ment again, you will see a row called “Not set to repeat” — please tap on that to set the repeat sched­ule. All the sched­ule choices are avail­able in that view for the appoint­ment you just cre­ated.
      A new appoint­ment can also be cre­ated from My Cal­en­dar and also from Quick Add (acces­si­ble from the Quick Menu on the bot­tom left).
      We hope that helps.
      Best regards,
      Team LightArrow


      • Jesse Turtleman
        Aug 31, 2012

        You mean tap and add a new occur­ance one at a time at a time at a time? There doesn’t seem to be any auto repeat to this.


        • LightArrow
          Aug 31, 2012

          Hi Jesse,
          We’ve emailed you directly via sup­port to assist on this. Please let us know if that infor­ma­tion helped. If not, we can assit you over the phone.
          Best regards,
          Team LightArrow


      • LightArrow
        Aug 31, 2012

        Hi Jesse,
        Did this infor­ma­tion help? If not, we can do this over the phone. Please let us know if that’s some­thing you’d pre­fer, and we can walk you through the steps.
        Best regards,
        Team LightArrow


  93. MikeK
    Aug 31, 2012

    Great we can now open doc­u­ments attached to emails in the app but once saved where are they? and why can we not change the name of the doc­u­ment and assign it any­where?
    Thanks


    • LightArrow
      Aug 31, 2012

      Hi Mike,
      Once you tap Save, the file gets saved inside the Notes + Files topic. In that topic, please go to All Fold­ers > Local Files > My Doc­u­ments to see the saved file.
      For con­ve­nience, you can tap and hold on All Fold­ers to add it to the Hot List, so that you can go to your local files more eas­ily with­out hav­ing to go into the topic views.
      We do plan to sup­port the abil­ity to edit the name and pick the loca­tion under My Doc­u­ments (in a spec­i­fied sub folder) in the future.
      Best regards,
      Team LightArrow


      • LightArrow
        Aug 31, 2012

        Hi Jesse,
        Thanks for the note and for the ques­tion.
        We do sup­port recur­ring Appoint­ments (under the Events topic) and recur­ring tasks under the Task + Projects topic. Events in Life­Topix (Host­ing or Attend­ing) are a slightly dif­fer­ent thing — designed to be a lit­tle more involved (like wed­dings, birth­days, grad­u­a­tions, etc.).
        The Repeat Sched­ule is avail­able inside an Appoint­ment or a Task after you save it (you can do that by tap­ping “Cre­ate and Add More Data” for a new one). We do sup­port some flex­i­bil­ity sim­i­lar to what you’ve asked for in the Repeat Sched­ule, and we’ll keep improv­ing it over time.
        Best regards,


  94. Véronique
    Aug 31, 2012

    Hello, I miss help on pdf file…
    Are you planned come-back of this fea­ture ?
    Thanks ! ;-)


    • LightArrow
      Aug 31, 2012

      Hi Véronique,
      We’ll get the PDF file up in the next few days. Thanks for your note!
      Par­don­nez la mau­vaise français. Vous avez demandé si gen­ti­ment. Nous allons le faire très bien­tôt! Merci! :)
      Team LightArrow


  95. Hakan
    Aug 24, 2012

    I love this app but why not show­ing amount in cal­en­dar entry for Payments?


    • LightArrow
      Aug 24, 2012

      Thanks! We’ll resolve that in the next update.
      Best regards,
      Team LightArrow


  96. Patricia Florenco
    Aug 23, 2012

    Just love, love, love the new design!


    • LightArrow
      Aug 23, 2012

      Thank you, Patri­cia! We made a bold move based on a lot of user feed­back, and not every­one is going to like this change. But the feed­back on the new look has been very pos­i­tive so far! We really appre­ci­ate your com­pli­ment! We will keep improv­ing the app — make it bet­ter, clearer, faster.
      Best regards,
      Team LightArrow

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