LightArrow App Help

Table of Contents

Important

This LightArrow App help is a superset of all help materials for all LightArrow apps based on the LightArrow App Engine 8. Online Help that applies to LifeTopix also applies to My.Agenda; however, some help may not be applicable depending on the topics and packages that you’ve purchased via the in-app purchases. Some apps are a subset of the full functionality, such as our shopping and note-taking apps.

10 replies
  1. Karen Carabio says:

    I have saved a file several times when the app asks if I want to save it in ‘My Documents’. But I don’t see/can’t find ‘My Documents’ in the tabs.

    Reply
    • Team LightArrow says:

      Hi Karen,

      Thank you for reaching out to us.

      Please use the following steps to get to “My Documents” local folder.
      “My Topics” –> “Notes + Files, Lists” –> Folders –> Local Files –> My Documents

      Should you have any questions, do not hesitate to contact us again.

      Best Regards,
      Team LightArrow
      Austin TX

      Reply
      • Karen says:

        SO many icons & I have to actually Heit (open) each one to find out what it is. Where do I find ‘My Topics’?
        And is there some kind of How-To I can look at on a PC instead of this phone?

        Reply
  2. Simon says:

    I have just started using lifetoppix and it just what I have been looking for. My only issue is that there seems to be a long delay when syncing between devices. I set up a task yesterday afternoon on my iPad with crucial info on but was unable to access it at work today? It only appeared later on tonight. I have set up sync to Dropbox , is there a way to automatically sync at start or close in the app?

    Reply
    • LightArrow says:

      Simon,

      Thanks for reaching out to us!

      When you make a change on one device, it takes a few seconds for the change to get pushed up to Dropbox. If you close the app right away, it does not get a chance to do that (since Apple limits what apps can do when they are in the background). When you make a change, you will see a a green circle rotating around the lightArrow icon’s white dot on the top left of the screen. Let it complete. FYI, when the app is running (app screen is up) – it automatically syncs every 45 seconds or so. You can force a sync to happen right away by doing a pulldown to refresh in the Home view or the Recent view. You can do the same on the other device to get the changes. You can force a sync also from the Quick Menu on bottom left – tap on the cloud icon and then tap on Sync Now. That also forces a sync to happen (takes a few seconds).

      So, as long as you do not close the app right away after making a change (give it a few seconds, or force a sync), then you’ll be fine.

      Please let us know if that does not work well for you. If necessary, we can set up a phone call to walk through the steps if you still have an issue. If you want that, please reach out to us at support@lightarrow.com

      Best regards,
      Team LightArrow
      Austin, Texas

      Reply
  3. Kim says:

    I’m so happy to hear about IMAP in future updates. Any ideas for a work around for those of us not using one of the currently supported mail services? A way to send/email the app tasks that will end up in the inbox like with Toodledoo? Also, I imported my Toodledoo tasks but it looks like the contexts didn’t transfer over. Any chance of this function being in a future update?

    Thanks!!

    Reply
    • Team LightArrow says:

      Hi Kim,

      Thank you for reaching out to us.

      We currently support only Gmail email accounts (including business accounts), Yahoo email, iCloud email and Outlook/Live.com email accounts. There is no workaround for other email types.

      In the next 8.1 update (due in May) we will add the following along with a lot of other features and improvements:
      1. Support for custom IMAP email accounts
      2. Context support for Toodledo

      Should you have any questions, do not hesitate to contact us again.

      Best Regards,
      Team LightArrow
      Austin TX

      Reply
  4. Joe Foss says:

    Hi. Just got the mail addin. Did not realize it is only for a few services. Any plans to add general IMAP support soon?

    Reply
    • Team LightArrow says:

      Hi Joe,

      Thank you for reaching out to us with your question.

      We do have plans to support IMAP as well as other feed types in a future update.

      Best Regards,
      Team LightArrow
      Austin, Texas

      Reply

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