WHAT CAN I DO HERE?

Whether you’re a businessperson, parent, or student, you’re inundated with information from many sources — including email, social media, and the web. Most likely, you’re hopping between Twitter, Email, Facebook, and the web to keep up with all of this information. The My Inboxes view is designed to be a single source for viewing and harvesting information from all of these channels. Furthermore, you can filter this information so you can find data that’s important for you or your business by saving common searches with keywords, timeframes, and account names (people). As you discover and harvest information from multiple sources, you can make this information actionable. For example, your supervisor might request that you create a report via email or you might find a webinar mentioned on Twitter that you want to attend. You can convert these actionable items from web, email, or social channels into items you can take action on such as: tasks, notes, events, projects, trips, visitors, or products. For example, you can convert the webinar invitation found on Twitter into an event in just a few simple taps – no app switching is required.

If you follow the Getting Things Done® (GTD®) method, an inbox is “simply the place where all the incoming things land.” Being able to record your ideas easily in a reliable system for later analysis represents the Collection phase of the GTD methodology. My Inboxes assists you in your implementation of the inbox in the GTD method.

The My Inboxes view also provides basic email and social media functionality, such as viewing, configuring, and deleting of the messages in your channels. In addition, the app makes contact management easy by allowing you to add email senders and recipients from email messages that you receive to your contacts and contact groups in a few simple taps. It’s also important to note that you can save attachments to your online folders (such as Box or Dropbox) or to your local folders from this view. Social media functions are also available, such as interacting with your friends and followers, and are discussed below in the detailed online help.

Important: The inbox functionality is not meant to replace your Email, Facebook or Twitter clients. It aims to give you the ability to extract actionable information from those sources into the app via configurable feed rules utilizing text search and other criteria. Email feeds read only the Inbox folder of supported Email accounts, and go back to 1000 items at most. We have given some basic client functionality such as reply, retweet, etc. We will continue to enhance this feature set over future updates with user feedback as well as new innovations.

Note: LightArrow apps currently do not support email accounts that are using 2-step verification.

Note: Advanced features require the Pro Inbox in-app purchase.

NOTES ABOUT IN-APP PURCHASES

The Pro Inbox Pack allows you to create custom inbox rules for Twitter, Facebook, email and web content. Convert inbox items to actionable app items such as tasks, projects, products, appointments, hosting events, attending events, notes, trips, visitors, and inbox items — and extract bookmarks and files.

Purchase extra inbox rules in packs of 10, 20, 50, or 100. Once you purchase the Pro Inbox pack, you will receive 10 custom inbox rules for creating social, email and web feeds.  These packs are cumulative. For example, if you purchase the 10 pack and the 20 pack at a later time, you can manage a total of 40 inbox rules (with the out-of-box rules).

Email Support (IMAP 4 & Limited Exchange* Support)

Pro.Inbox Supports iCloud, Exchange, Google, Yahoo and Outlook.com mail allowing you to enjoy the convenience of converting email messages into a rich variety of data types and calendar items, such as tasks, appointments, events and more.

*Exchange support has only been tested for Exchange Online hosted by Microsoft. Supported configuration includes IMAP4 for “Exchange Online” with SSL/TLS option. We currently do not support some typical corporate Exchange environments, such as the Microsoft NTLM authentication and others. This is due to the limitations of the underlying 3rd party technology in LightArrow apps. Exchange support will be broader in future updates.

Learn About the Benefits of the Pro Inbox Pack and the Pro.Inbox App

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GLOSSARY OF TERMS

Clipboard: Holds text from the clipboard of your iOS device.

Feed Accounts: Your own email and social media accounts.

Feeds: Tiles that contain your messages that are harvested from different sources (email, Twitter, Facebook, and the Web).

Rules: Boundaries for the information you are harvesting from email, social media, and the web (e.g. filter by keywords, people, number of days, etc.).

Quick Inbox: Captures and holds any type of information quickly so you can provide more detailed information, such as a due date, later as time permits. Quick Inbox items can be converted to other types of objects, such as tasks or appointments.

ALERTS

Any item in the Quick Inbox that’s open and due in the future for five days appears in the Alerts section of the My Inboxes view. Clipboard text also displays in the Alerts section to let you know that you have text you haven’t yet applied to an item.

MANAGING FEEDS

Setting up feeds for your email, social media accounts, and the web allows you to harvest information from several channels all at once. This saves you time because you no longer have to view this information by switching to several different apps each day. In addition, once feeds are set up, you can convert their messages into actionable items such as tasks or events.

Your LightArrow app includes default feeds to get you started. They are indicated by yellow tiles and include:

  • My Timeline – Your Facebook timeline
  • My News Feed – Your Facebook news feed
  • Favorited tweets – Tweets you’ve favorited
  • Home – Your Twitter Home view
  • My Tweets – Your own tweets
  • Tweets Near Me – Tweets within a 1 mile radius
  • What’s Trending – What’s trending on Twitter in the United States

How to set up email feed accounts in My Inboxes:

By adding your email accounts to My Inboxes, you can convert email messages to actionable items, such quick inbox items, tasks, notes, events, projects, trips, visitors, or products. For example, you can convert a webinar invitation to an event in just a few simple taps.

  1. Tap the Feed Accounts tile in the My Inboxes view.
  2. Tap Add Email Account.
  3. Type a name to display (on the new tile that this process creates) as a title in the email in the Name field.
  4. Choose the type of email (Gmail, Yahoo, iCloud, or Outlook.com) from the Email Type field.
  5. Type your email (Email field) and password (Password field) and tap Save.

Note: If you want to remove an email account, simply select it from the Feed Accounts tile and tap the Trash can in the lower right of the screen.

How to add your social media feed accounts:

By adding your own social media accounts, you can convert items to actionable items, such as quick inbox items, tasks, notes, events, projects, trips, visitors, or products. For example, you can convert an article you want to read that you found on Twitter into a task in just a few simple taps.

Note: If you’re syncing multiple iOS devices, for Twitter, you must set up the same Twitter accounts on all of your devices. The credentials do not sync for security reasons.

  1. Tap the Feed Accounts tile in the My Inboxes view to view the accounts that are currently setup.
  2. Go to your device’s Settings app.
  3. Locate Twitter and/or Facebook.
  4. Turn the switch to the ON position for the LightArrow app you’re using. Alternatively, switch to the OFF position to deny access.
  5. Return to the LightArrow app and confirm access in the Feed Accounts tile.

USING THE QUICK INBOX

The Quick Inbox is for quickly gathering items that you wish to act on sooner or later. These items come from several sources, including email and social media channels. Being able to record your ideas easily in a reliable system for later analysis represents the Collection phase of the GTD methodology. My Inboxes assists you in your implementation of the inbox in the GTD method. The Quick Inbox is the “holding area” or “bench” for these “to-do” items.

How to quickly add items to the Quick Inbox for later reference:

  1. Tap the Quick Inbox tile in the Inboxes view.
  2. Tap the plus sign to display the New Inbox Item view.
  3. Type a title, act by date (optional) and choose Soon or Someday. You can choose to convert these items to tasks or other items at a later time.
  4. Tap Save. The item is added to the Quick Inbox it will also appear in it’s respective topic.

How to Convert Quick Inbox items:

  1. Tap the Quick Inbox tile in the Inboxes view.
  2. Tap Convert.
  3. Select the type of item you wish to convert the item to, such as: Task, Project, Shopping List, Gift for Others, Appointment, Reminder, Hosting Event, Attending Event, Note, Trip, or Visitor.
  4. Confirm the conversion. Note: In My Settings, you can choose if Quick Inbox items should be deleted after conversion. By default, they are not.

CREATING FEEDS FOR YOUR COMMON SOCIAL MEDIA, EMAIL, AND WEB SEARCHES (NEW RULE VIEW)

Each time you create a new feed in your app, the My Inboxes view is populated with a tile for your feed. Rules in My Inboxes help you get productive by giving you quick access to your most commonly-searched items. By creating rules for your feeds, you can view commonly-searched information from email, Twitter, Facebook and the web — and save these searches. You can act on information that you discover by converting the messages or other information to tasks, events, etc. You can interact with these messages directly from the app.

How to create an email rule to filter your email messages by keywords:

If you want to quickly find information in your email inbox about a person, place, or thing, you can create an email rule. For example, if you want to find every email that mentions your supervisor’s name, you can configure a tile for it.

  1. Tap the plus sign in the My Inboxes view and select Email Feed.
  2. Type a title for the rule to describe it and distinguish it from other rules.
  3. Tap the account(s) you wish to use. (You must first make sure you’ve added your email accounts to Feed Accounts.)
  4. Add a person; type the text to search; and/or add the number of days to go back for the search (all keywords that you use will be searched).
  5. Turn the Include Read switch to YES if you want to search Read email.
  6. Tap Save and a tile is added to the My Inboxes view. You can view, configure, or delete the information from the new tile.

How to create a Twitter rule to view specific information on Twitter:

If you want to quickly find information on Twitter about subjects and/or people you’re interested in, create a Twitter rule. For example, if you like country music, you can create a rule with the keyword “Country Music,” and narrow it down more by adding your favorite artist’s Twitter handle. You can also create rules that include your private and public twitter lists, which allows you to quickly view tweets from people with common interests.

  1. Tap the plus sign in the My Inboxes view and select Twitter Feed.
  2. Type a title for the rule to describe it and distinguish it from other rules.
  3. Tap the account(s) you wish to use.
  4. Select a Search type, such as My Home (Your Twitter Home view), My Tweets (specifies your tweets only), My Lists (your personal twitter lists), Person (a chosen account), Public Lists (public Twitter lists), or All Twitter (search all of Twitter for a specific string).
  5. If you want to narrow the search to a particular person, type their name in the Person field,  tap the Search icon, and select the user.
  6. If you want to narrow the search to lists that you belong to, select My Lists, tap the Search icon, and then choose a list.
  7. If you want to narrow the search to Public Lists, enter a person, and then tap the Search icon [next] tap Twitter List and then tap the Search icon to see all of the associated twitter lists for that user.
  8. Type the keyword you want to search for in the Look for field.
  9. Enter the number of days you want the search to go back in the Number of days field.
  10. Tap Save and a tile is added to the My Inboxes view. You can view, configure, or delete the information from the new tile.

How to create a Facebook rule to view specific information on Facebook:

If you want to quickly find information on Facebook about subjects and/or people you’re interested in, create a Facebook rule. For example, if you like productivity articles, you can create a rule with the hashtag “#Productivity.”

  1. Tap the plus sign in the My Inboxes view and select Facebook Feed.
  2. Type a title for the rule to describe it and distinguish it from other rules.
  3. Tap the account(s) you wish to use.
  4. Choose a Search type such as, My Timeline (Your Facebook Timeline), My News Feed (your Facebook News Feed), User Timeline (a different user’s timeline), or All Facebook (all of Facebook).
  5. If you want to narrow the search to a particular person, type their name in the Person field,  tap the Search icon, and select the user.
  6. Type the keyword you want to search for and type the number of days you want the search to go back in the Number of days field.
  7. Tap Save and a tile is added to the My Inboxes view. You can view, configure, or delete the information from the new tile.

How to create a web rule to view specific information on the web:

If you want to quickly find information on the entire web or on a chosen website, you can create a web rule. For example, if you want to view information about your company each day, you can set up a rule with your company’s name. In addition, you can search for a subject on a website by specifying the website’s address.

  1. Tap the plus sign in the My Inboxes view and select Web Feed.
  2. In the New Rule view, From the Rule Type field, select a rule type, such as Web Search (entire web), Specify URL (a chosen URL without a keyword search).
  3. Type the keyword you want to search for in the Search Term field.
  4. If you want to limit the search to a website, type the URL into the Limit to Website field. Some websites require “www,” while other sites do not.
  5. Tap Save and a tile is added to the My Inboxes view. You can view, configure, or delete the information from the new tile.

CONVERTING ITEMS IN FEEDS/CLIPBOARD TO ACTIONABLE ITEMS

My Inboxes makes it easy to convert your feed items to actionable items from email, social channels, or the web. You can convert these items to: quick inbox items, tasks, notes, events, projects, trips, or visitors. For example, you can convert a Webinar invitation found on Twitter into an event in just a few simple taps – no app switching is required.

Note: In My Settings, you can set whether or not Quick Inbox items are deleted after conversion. By default, they’re not deleted after conversion.

How to convert Clipboard text a note:

If you have text saved in your device’s clipboard that you want to keep for future use, such as reference material for a project, you can easily convert this text to a note or you can append the text to an existing note.

  1. Tap My Inboxes in the left panel of the main view.
  2. Tap the Clipboard tile.
  3. Tap the Convert icon on the bottom left. Three choices display, which include Convert to Any TypeCreate as Note and Associate, or Append to Existing Note.
  4. Select an item to convert to (or) choose the item to convert to (or) choose the note you wish to append to.
  5. Complete the required actions and tap Save.

Note: If you wish, you can also clear the clipboard text.

How to convert an email message to an actionable item:

If you receive an email with something you want to act on, you can convert it to an actionable item. For example, if you’re researching a subject and you want to add reference material from an email to a note, you can do so with this action.

  1. Tap the email feed tile and tap View.
  2. Tap the email message you wish to convert to an actionable item.
  3. Tap Convert and three choices display, which include Convert to Any TypeCreate as Note and Associate, or Append to Existing Note. If you’re using Evernote® or Toodledo®, you’re also given options to convert to an Evernote or Toodledo note. Alternatively, choose Smart Convert for the app to narrow down the choices based on the best alternatives.
  4. Select an item to convert to (or) choose the item to convert to (or) choose the note you wish to append to.
  5. If you chose to create a note and associate an item with it, you will be asked to choose an item (such as a project or service provider).
  6. Complete the required actions and tap Save.

How to convert a tweet to an actionable item:

If you find a tweet with something you want to act on, you can convert it to an actionable item. For example, if you find an article you want to read later, you can do so with this action by converting it to a note.

  1. Tap the Twitter feed tile and tap View.
  2. Tap the tweet you wish to convert to an actionable item.
  3. Tap Convert and three choices display, which include Convert to Any TypeCreate as Note and Associate, or Append to Existing Note. If you’re using Evernote® or Toodledo®, you’re also given options to convert to an Evernote or Toodledo note.
  4. Alternately, you can choose Smart Convert if you wish the app to select the appropriate conversion type.
  5. Select an item to convert to (or) choose the item to convert to (or) choose the note you wish to append to.
  6. If you chose to create a note and associate an item with it, you will be asked to choose an item (such as a project or service provider).
  7. Complete the required actions and tap Save.

How to convert a Facebook message to an actionable item:

If you see a Facebook message with something you want to act on, you can convert it to an actionable item. For example, if you see a message about a sale on a shoe you want to purchase, you can convert it to a product.

  1. Tap the Facebook feed tile and tap View.
  2. Tap the Facebook message you wish to convert to an actionable item.
  3. Tap Convert and three choices display, which include Convert to Any TypeCreate as Note and Associate, or Append to Existing Note. If you’re using Evernote® or Toodledo®, you’re also given options to convert to an Evernote or Toodledo note.
  4. Alternatively, choose Smart Convert for the app to narrow down the choices based on the best alternatives.
  5. If you chose to create a note and associate an item with it, you will be asked to choose an item (such as a project or service provider).
  6. Select an item to convert to (or) choose the item to convert to (or) choose the note you wish to append to.
  7. Complete the required actions and tap Save.

How to convert a web item to an actionable item:

If you discover something on the web that you want act on, you can convert it to an actionable item. For example, if you see an article you wish to read later, you can convert it to a note or task.

  1. Tap the web feed tile and tap View.
  2. Tap and hold an item from the web search to select the text and select Process in LightArrow App.
  3. The web page displays and you’ll find an Actions menu at the bottom left.
  4. Tap Convert and three choices display, which include Convert to Any TypeCreate as Note and Associate, or Append to Existing Note.
  5. If you chose to create a note and associate an item with it, you will be asked to choose an item (such as a project or service provider).
  6. Select an item to convert to (or) choose the item to convert to (or) choose the note you wish to append to.
  7. Complete the required actions and tap Save.

DELETING FEEDS

Sometimes you might create a feed that you no longer need to use so you might wish to delete it. Keep in mind that you cannot edit or remove the default feeds, such as Favorited Tweets, What’s Trending, etc.

How to delete a feed:

  1. Tap on a tile that contains the feed you wish to delete.
  2. Tap Delete.

INTERACTING ON TWITTER

You can interact with others on Twitter directly from your LightArrow app. You can retweet, reply to, and “favorite” tweets. In addition, you can follow users directly from your LightArrow app.

How to retweet tweets:

  1. Tap the tile that contains your Twitter feed and tap View.
  2. Tap a tweet, and then tap the Twitter button and choose Retweet.
  3. Edit the tweet as desired and tap Send to retweet it. If you change your mind, tap Close and tap the back arrow.

How to reply to tweets:

  1. Tap the tile that contains your Twitter feed and tap View.
  2. Tap a tweet, and then tap the Twitter button and choose Reply.
  3. Type the tweet as desired and tap Send. If you change your mind, tap Close and tap the back arrow.

How to follow users:

  1. Tap the tile that contains your Twitter feed and tap View.
  2. Tap a tweet, and then tap the Twitter button and choose Follow or view the tweet by tapping view and choosing the same option from the menu at the bottom left.
  3. If you have multiple Twitter accounts, choose the account you wish to follow from by tapping it.

How to “favorite” users’ tweets:

  1. Tap the tile that contains your Twitter feed and tap View.
  2. Tap a tweet, and then tap the Twitter button and choose Favorite or view the tweet by tapping view and choosing the same option from the menu at the bottom left.
  3. If you have multiple Twitter accounts, choose the account you wish to “favorite” from by tapping it.

INTERACTING ON FACEBOOK

You can interact with others on Facebook directly from your LightArrow app. You can reply to Facebook posts and comment on Facebook posts.

How to view Facebook posts:

  1. Tap the tile that contains your Facebook feed and tap View.
  2. Some details on posts might not be available because of permissions. For some users, you might be required to log in as indicated.

How to reply to Facebook posts:

  1. Tap the tile that contains your Facebook feed and tap View.
  2. Tap a post, and then tap the Facebook button and choose Reply.
  3. Type your reply in the available field and tap Post. If you change your mind, tap Close and tap the back arrow.

How to view Facebook comments:

  1. Tap the tile that contains your Facebook feed and tap View.
  2. Tap a post, and then tap the Facebook button and choose Comments.

How to “like” Facebook posts:

  1. Tap the tile that contains your Facebook feed and tap View.
  2. Tap a post, and then tap the Facebook button and choose Like.

INTERACTING WITH EMAIL MESSAGES

Before you begin interacting with email, you must tap Feed Accounts to set up your email accounts, and then set up feeds for your email accounts. With email, you can interact by replying, forwarding, replying to all, and marking as unread.

How to reply to an email message or forward an email message:

  1. Tap the tile that contains your Email feed and tap View.
  2. You can reply directly from this view by tapping the Email button and choosing Reply, Reply All, or Forward. Alternatively, tap View to read the message and use the menu at the bottom left with the same options.
  3. Complete the message, and tap Send.

How to mark an email message as read:

  1. Tap the tile that contains your Email feed and tap View.
  2. You can mark the email message as read from this view by tapping the Email button and choosing Mark As Read. Alternatively, tap View to read the message and use the menu at the bottom left with the same option.
  3. The message will now appear as read.

SAVING EMAIL SENDERS TO YOUR CONTACTS AND CONTACT GROUPS

LightArrow apps make it easy to save senders to your app’s contacts or contact groups in a few simple taps. Once you’ve added your friends, family, and colleagues to your app’s contacts, you can save them to your iOS contacts in just a few simple taps.

How to convert an email sender to a contact:

  1. Tap the tile that contains your Email feed.
  2. You can save the contact from this view by tapping the People button and choosing Convert Sender to Person.
  3. If you want to view the details of the contact, tap OK. Otherwise, click Cancel. If you click Cancel, the contact is added but the details are not shown.
  4. If you chose to view the Contact, it is displayed with the information from the email completed.

How to convert all email senders and recipients from an email message to contacts:

  1. Tap the tile that contains your Email feed and tap View.
  2. You can save the contact(s) from this view by tapping the People button and choosing Convert Everyone to Persons.
  3. Tap OK and the people are added to your app’s contacts.

How to convert an email sender to a contact and add the contact directly to a group:

  1. Tap the tile that contains your Email feed.
  2. You can save the contact from this view by tapping the People button and choosing Add Sender to Group.
  3. Pick a group by tapping it from the Groups view.
  4. If you want to view the details of the contact, tap OK. Otherwise, click Cancel. If you click Cancel, the contact is added but the details are not shown.
  5. If you chose to view the contact, the Contact Group view is displayed with the added contact.

How to convert all email senders and recipients from an email message to a group:

  1. Tap the tile that contains your Email feed.
  2. You can save the contact(s) from this view by tapping the People button and choosing Add Everyone to Group.
  3. Pick a group by tapping it from the Groups view.
  4. Tap OK and the contact(s) are added to your app’s contacts.

SAVING EMAIL ATTACHMENTS TO ONLINE OR LOCAL FOLDERS

If an email message contains an attachment, the app makes it easy to save it to a local folder or to an online folder (such as Box or Dropbox). If you wish to save your attachment to an online folder, make sure to set up online folders in the Notes + Files topic.

How to save attachments from your messages:

  1. Tap the tile that contains your feed, tap the email message, and then tap Save Attached.
  2. Alternatively, if you wish to view the message before downloading the attachment, tap View, then select the Save Attachment option from the bottom left of the view.
  3. When the list of folders displays, choose the folder you wish to save the attachment to, and then tap Save.